Whether you are an Events Management graduate looking for an opportunity to work for a global company or you're currently working within a Hotel and looking for a new challenge, we would love to hear from you!
Based within Radisson Blu Manchester Airport, you will join a team that is passionate about delivering exceptional service and results.
Responsibilities
- Enquiry Management: Ensure prompt and high-standard responses to all enquiries within specified timelines, focusing on delivering exceptional client and guest experiences.
- Sales Conversion: Lead the enquiry process to contract signing, utilizing Radisson Hotel Group tools to optimize sales opportunities and achieve conversions.
- Handling Inbound and Outbound Enquiries: Participate in converting both inbound UK and outbound enquiries, utilizing various platforms effectively.
- Fostering Sales Culture: Contribute actively to cultivating a sales-driven environment within the team, capturing every potential opportunity for the Radisson Hotel Group.
- Proactive Upselling: Actively seek and engage in cross-selling opportunities, consistently looking for new avenues to boost revenue.
- Collaborative Client Satisfaction: Collaborate closely with colleagues to maximize client and guest satisfaction, demonstrating a proactive and responsive approach in addressing enquiries and resolving issues.
Required skills and knowledge
- Proactivity and Resilience: Proactive work approach, adept at managing multiple priorities under pressure.
- Effective Communication: Confident in interacting with clients via phone and email.
- Tech Proficiency: Proficient in using MS Office tools.
- Customer Service Orientation: Motivated to deliver top-notch customer service, continually enhancing personal skills and knowledge.
- Relationship Building: Skilled in establishing and nurturing strong relationships.
What's in it for you?
- Up to £26,500 dependent upon experience
- quarterly incentive plan!
- Free Parking or discounted rail travel
- Special rates for our team members while staying in our hotels worldwide
- Contributory pension scheme and Life Assurance
- Complimentary meal each day
- Access to the Employee Assistance Programme through UNUM
- Fantastic training and opportunities to progress
- 20 days holiday (plus bank holidays)
- Discounted Gym Membership which includes use of our leisure, pool and gym facilities
If you thrive in a dynamic setting, love delivering exceptional service, and are ready to take your career to new heights, say YES I CAN! and apply today.
