Operations Assistant 2025

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for

We are looking for an Operations Assistant to support our operational teams in delivering a safe and efficient network.

Based at our operational depot in Bristol, you will work closely with managers and key stakeholders to provide administrative support across a variety of areas including notices, permitry, transport, health & safety, and general depot administration.

We’ll trust you to

• Investigate any Highway Authority Fixed Penalty Notices/Defects and Section 74 charges and communicate findings to relevant stakeholders
• Where required liaise with Highway Authorities to ensure traffic management measures (less complex) are agreed and approved
• Support the Performance Manager & First Line Manager with administration compliance
• Collect weekly defect sheets from all drivers within geography, record, and file, circulate to relevant stakeholder at agreed intervals
• Administer Fuel Cards and file weighbridge tickets
• Undertake general administrative activities including but not restricted to IT software & hardware enquires, liaison with depot maintenance service providers, customer service and collation of damage billing information
• Respond to enquiries from all stakeholders ensuring accountability, ownership and excellent customer experience are demonstrated

You’ll need to have

• A positive attitude and the ability to operate individually and as part of a team
• Ability to deal with a wide variety of tasks, whilst meeting strict deadlines is essential
• Excellent administrative, oral, written communication skills
• Customer driven focus for both internal and external customers
• Knowledge of the Gas industry and associated policies & procedures is desirable but not essential.

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What’s in it for you

• A competitive salary starting at £26,688 rising to £38,341
• A structured pay & competency framework which rewards skills, competence and enables development and career progression
• Hybrid working
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme
• Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

If you think you’d make a good addition to the team, we would love to hear from you!