The purpose of this role is to support the Junior Operations Assistant and Logistics Manager in the operations process for Turtle Beach Europe Ltd, ensuring that all key objectives are in line with SOX compliance.
The successful candidate will be comfortable working with multiple stakeholders from both within our company and our partners.
Candidates should have a good academic record and be driven to pursue a career in operations, within a team that focuses on personal development and continuous improvement. As a rapidly growing company, the candidate will need to be comfortable with change and demonstrate the ability to be flexible and adaptable.
At Turtle Beach we are passionate about gaming and driven to deliver the best possible products to enhance our consumer’s gaming experience.
Duties and responsibilities
- Inbound analysis of container/vessel docking dates.
- Updating the stock holdings across multiple virtual warehouses with inbound and replenishments.
- Organising stock moves between physical warehouses.
- Hard code stock adjustments in line with SOX compliance.
- Monitoring the flow of B2C orders.
- Monitoring the consolidation of orders to maximise freight efficiency.
- Oversee the order tracking process to ensure that all delivery dates are met.
- Research and track outbound orders, following up with corrective actions as needed.
- Complaint logging and handling (adding to trackers, providing chaser emails, etc.).
- Assist in projects as needed by the Operations Manager.
- Act as liaison with SOP staff and Third Party Logistics providers.
Knowledge and skills
- Ability to plan and prioritize work.
- Set objectives and goals, follow work process steps, and develop schedules and task assignments.
- Learn quickly when facing new problems; resourceful in finding solutions; enjoy challenges and unfamiliar tasks.
- Team player, cooperative, easily gains the trust and support of coworkers; encourages collaboration.
- Able to keep a professional demeanor in difficult situations.
- Strong work ethic, positive attitude, and the ability to juggle multiple tasks and complete priorities in a fast-paced, high-pressure environment.
- Extremely organized and prepared.
- Detail and deadline oriented.
- Understands that different situations and levels may call for different skills and approaches.
- Have excellent oral and written communication skills.
Education, experience and skills
- Strong skills in MS Office, particularly Excel.
- Ability and availability to occasionally work irregular or extended hours as needed.
- Prior experience with EDI is a plus.
- Prior experience with Sage is a plus.
- Experience within a consumer product goods company is highly preferred.
