At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The role
Are you seeking a challenging and impactful role within healthcare? Do you want a fulfilling career with a leading, technology-driven organization? Roche Diagnostics offers an excellent opportunity to develop your skills and provide direct support to our valued customers as part of the North Customer Centric Field Support Team in the UK. This position involves field-based assignments and focused customer support.
Based in the North Field Support Region, you will deliver electro-mechanical hardware support. Key tasks include troubleshooting, preventive maintenance, modifications, and installations. You will be responsible for ensuring the smooth operation and uptime of service offerings across several sites and optimizing core service activities. Collaborating with colleagues and stakeholders, you will ensure strong alignment between sales and service to deliver exceptional customer solutions.
You will work with various Roche teams to provide outstanding customer service, including attending customer review meetings to discuss achievements and objectives, as needed.
This position requires residency in the North East of England.
Key responsibilities
- Ensure technical success in delivering our service offerings, prioritizing customer needs, and collaborating with technical colleagues & managers.
- Maintain technical effectiveness by championing and upholding technical excellence in all activities, including systems, processes, data, capability, and competence.
- Drive technical customer centricity by supporting customers, responding to market demands, and continuously striving for technical excellence, including continuous improvement and change.
About you
- Ideally, you hold a degree or equivalent in Electrical/Mechanical Engineering or have significant experience at the HNC/HND level.
- You have a solid understanding of complex systems and a history of delivering excellent support.
- You are self-motivated, skilled at troubleshooting, take ownership, and take pride in your work.
- You are a change agent, using a probing approach to issues, driving innovation, and developing others through training, coaching, and mentoring.
- You are resilient and tenacious and thrive in a fast-paced, team-oriented environment with changing priorities. You possess strong analytical skills and can easily interpret technical, scientific, and numerical information.
Investing in you
Roche invests significantly in its business, including substantial R&D, and equally in its people.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
