Company Description
At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.
We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.
Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.
Digitas. Experience the power of connection.
Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Overview
The ‘Collective’ is a cross-agency team at Publicis, delivering seamless service for global automotive brands like Fiat, Vauxhall, Alfa-Romeo, and Jeep. In the UK, the team includes Saatchi’s, Starcom, and Digitas, handling everything from advertising to social media, websites, and eCRM. The global hub for the account is Publicis Sapient in Milan, where the strategic and creative work is developed.
In this role, you’ll support the Social Media Manager and take ownership of community management for your brands (Jeep, Fiat, DS, Alfa-Romeo). This involves responding to consumers in a way that’s engaging and on-brand, while also assisting with reporting, scheduling, and post creation.
You’ll also work closely with the media agency, the social media team, and the copywriter to ensure best practices are followed, with a focus on testing and learning across the brands.
Responsibilities
The Digitas Social Media Executive is the voice of the brand online and so plays a pivitol role. You will believe in excellence in service, quick problem solving and passion for perfection. You should have a passion for all things social media and an interest in automotive.
- Deliver Community Management to agreed guidelines
- Aim to grow the online communities through engaging community management
- Be proactive around ideas to improve the service we give to clients
- Escalate issues quickly and concisely to your line manager so they can be addressed
- Create a feedback loop – learning from consumers online and using that to improve our tone-of-voice and community management guidelines
- Build and maintain a triage process with the Customer Care team to ensure complaints and queries are dealt with promptly and efficiently
- Understand the client’s business and use this to pre-empt requests
- Manage and set expectations with your clients, building trust through open relationships.
Qualifications
- Understand the value social media brings to overall brand metrics
- Be open to learning and curious to know more
- Have a passion for digital and social media with a broad knowledge of all mainstream social networks
- Proven ability to build strong relationships across a multitude of departments, disciplines and levels of stakeholder
- Strong desire and ability to find ways to add value beyond delivering the tasks given – either through optimising the comms or improving ways-of-working
- Able to be an essential member of the client team while always supporting the agencies approach and delivering against the agencies agenda
Additional Information
Digitas has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones:Maternity. Adoption, Surrogacy and Shared Parental Leave.
• HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
• AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man”
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medicalcondition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
Employees joining The Pack, which is an 18-month early careers programme that connects, supports and develops you to kick-start your career with us, initially start with an annual salary of £28,000
