Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact
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What will this role achieve?
The HR Service Centre is the central hub of all HR administration across pladis where high volume HR transactional activities are performed within a service delivery framework. These activities span the employee life cycle from onboarding to leaving and includes changes to terms and conditions and general HR administration.
This entry level role is a great opportunity to develop a solid foundation in HR administration in a busy and fast paced environment whilst also working toward a Level 3 HR Support apprenticeship.
What will be your key deliverables?
- Provide excellent customer service as the first point of contact for our customers
- Manage incoming customer enquiries logging them on the HRSC case management system
- Provide guidance to customers covering a range of HR processes and procedures
- Complete a range of HR administrative activities e.g. producing and distributing employee letters and contracts of employment, carrying out pre-employment screening and processing changes to benefits.
- Updating colleague records in our HR systems
- Providing support to other teams in the HR Service Centre during times of high volume
- Maintain confidentiality and professionalism at all times
Bring your experience
- Ideally experience of working in a telephone-based customer service environment
- Excellent customer service skills
- Great communication skills–verbal and written
- Ability to organize and prioritise workload
- Strong attention to detail
- Good problem solving
- Team player
- Positive
Our purpose
- Bring happiness with every bite
- It’s a purpose that every one of our colleagues, all around the world believes in. And while we’re all unique, we also share the same values.
- Each of our values is important on its own. In combination they’re exceptionally powerful.
- Our values have deep personal meaning to us. They’re part of who we are and what we stand for as an employer
- Living our pladis values is a key part of success, look out for questions in your interview that link to these key pladis values.
Our values
- Purpose led – We’re energised and guided by our purpose to bring happiness with every bite
- Agile – We’re ever evolving, we never stand still, always improving for our customers and our consumers
- Positive – We’re highly motivated optimistic, fearless, and we inspire each other to be better
- Resilient - We’re persistent in the face of setbacks, quick to adapt, learn and move forward
- Collaborative – We gain strength from operating as one pladis, winning and succeeding together.
Best mix of ingredients
pladis is an equal opportunities employer, like every excellent recipe we’re a thoughtful mix. A happy and inclusive place to work that’s as diverse as our consumers and the communities we support, live and work in, all around the world. Where every voice is heard, and difference is celebrated. Where fresh perspectives and new ideas help us grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform key job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.
