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Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.
We are seeking a highly motivated Data Analyst to join our Customer Growth team. In this role, you will be instrumental in delivering a Single Customer View (SCV) to the business, enabling deep customer insights and fostering data-driven decision-making.
What’s in it for you
- Occupational sick pay
- Enhanced maternity and paternity pay
- Contributory pension
- Discounted insurance (Aviva)
- Employee discount site
- Discounted gyms (via our blue light card and benefits schemes)
- Employee assistance programme
- In-house mental health support
- Free onsite parking
- Health and wellbeing initiatives
- Social events throughout the year
- Cycle to work scheme
- Green car scheme*(subject to minimum earnings)
- Registration fees paid (GPhC, NMC, CIPD etc)
- Long service bonus
- Refer a friend bonus
- Blue light card
- Hybrid working
- Commitment to CPD/training
- 25 days annual leave increasing with service
- Annual leave buy and sell scheme
- Discounts & Exclusive offers at The Springs, Leeds
- 25% Discount & health & beauty purchases
- 25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing
- Build and maintain a robust and scalable Single Customer View (SCV), integrating data from multiple sources (CRM, transactions, digital engagement, etc.) Ensuring data quality, consistency, and accuracy across all customer records
- Develop and deliver propensity models (e.g., churn, cross-sell, upsell) to identify actionable opportunities for growth
- Analyse cross-category behaviour, identifying trends and correlations that inform strategic marketing decisions
- Collaborate with marketing teams to design and measure the effectiveness of targeted campaigns, ensuring optimal audience selection and impact
- Create dashboards and visualizations to communicate insights to stakeholders clearly and effectively
- Partner with marketing, product, and business intelligence teams to ensure alignment on customer growth objectives and communicate findings to non-technical stakeholders in a clear and compelling way
- Ensure data integrity, accuracy, and consistency by implementing best practices in data governance
- Stay updated on the latest trends in data analytics, eCommerce, and the pharmacy industry to identify opportunities for process improvement and innovation
Who are we looking for
- Bachelors’ or masters’ degree in related field
- Expertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization and reporting tools
- Experience of working in a pressured environment, delivering against tight deadlines within company and ethical rules and regulations
- Numerate with strong written and verbal communication skills
- IT literate with working knowledge of MS office suite - Excel intermediate
- Experience within healthcare sector would be advantageous
- Experience working in marketing analytics or customer growth, with a clear understanding of campaign mechanics would be advantageous.
What happens next
- Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
- Applicants must prove they have the right to live in the UK.
- All successful applicants will be required to undergo a DBS check.
