Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a 1st/2nd Line IT Support Engineer to join our growing IT team and support our Gloucestershire based sites.
Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
About the role
Your role will be broadly split between providing 1st/2nd line technical support to our internal staff and Application system administration. You will undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role both on the Service Desk and Application systems. This role is to support both IT and Applications across the RoW. You'll manage correspondence through our IT service desk and will maintain our asset database.
About you
You'll be an excellent communicator with prior Incident Management and Service Desk experience. Strong organisation and problem solving skills are a must for this role, as well as the ability to work proactively. You will also need strong knowledge of Microsoft based operating systems such as Windows 7/10, Server 2008/2012/2014 and Microsoft Office 2016. ERP skills and experience using and troubleshooting 0365 within a network environment are required as well.
Please note that this role will support multiple sites around Gloucestershire so a full UK Driving Licence is essential for this role.
Benefits
At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.
Our benefits package highlights include
- Up to 29 days annual leave plus bank holidays
- 10 hours paid volunteering time
- Annual goal share bonus scheme for all employees
- 24/7 Employee Assistance Program (EAP)
- Discounts and offers from a range of retailers
Best place to work
We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:
- We were ranked #9 in Best Companies’ Q3 leader board for Best Manufacturing Company based on our employee feedback
- 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic
No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our values
Our values are intrinsic to everything we do:
- We share a common sense - we’re a global family of specialists with a shared passion for precision.
- We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
- We create the opportunity - we’re change-makers with a clear direction and can-do spirit.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
