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NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.
We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to clients old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Brackley Agency for the right candidate to work within our vibrant and enthusiastic team to build a fabulous, rewarding long-term career creating strong client relationships and via strong “attention to detail” skills and a passionate work ethos, create your own portfolio of customers to achieve a highly respected position within your sector.
About the role
You will be responsible for ensuring existing relationships are renewed and long-term customer relationships are maintained, effectively generating an overall sales growth by retention, cross-sales and referrals.
From handling day to day enquires, renewal preparation, cross-selling through to negotiating new policies to existing clients as their businesses change & grow, asking for referrals and working with our service and claims advisers to ensure a smooth customer journey and taking payments, the role provides you with incredible variety with the opportunity to understand how all areas of the business work.
Key duties and responsibilities
- Work compliantly with attention to detail in a regulated environment.
- You will have a structured induction and training programme with high levels of support from the team, so to have the desire and drive to develop as well as building on your natural strengths is a must.
- Develop your knowledge, expertise and utilize the extensive training support and resources available both within the Agency and the wider NFU Mutual connections to develop an in-dept understanding of our sectors.
About you
- A person with real drive energy and enthusiasm.
- A confident individual who can work well in a team, highly motivated with positive mentality and a good team player.
- Strong interpersonal skills, communication skills & relationship building abilities with the ability to influence decision makers at all levels of business, can work well within a team environment but can also focus on their own and team targets.
- Can demonstrate the drive, energy and enthusiasm required to provide fantastic customer experience.
- Experience of and an understanding of insurance or financial services is preferable, but not essential.
- Strong IT literacy.
- Minimum of Grade C /Grade 4 in GCSE Maths & English.
- Full driving licence and access to your own car for customer visits.
- Experience of or an understanding of farming terminology preferable, but not essential.
Our commitment to you
- Competitive salary with an incentive scheme to reward compliance and performance
- 25 days holiday plus bank holidays and a birthday bonus day = 34 days in total.
- Pension Contributions
- Long term career development opportunities
- Excellent training & Support
- Free, on-site parking.
- Option to sell / carry forward up to 5 days holiday per year
- Beautiful rural location inside a listed barn.
- Regular Team Events and Activities.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
