The L&Q Graduate Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond.
The Sales and Intermediate Rent teams are responsible for the sale of private sale and shared ownership homes, management of intermediate rent properties, market research and valuations.
Overview of the role
We are looking for an ambitious graduate to join our busy and supportive Sales and Intermediate Rent teams to train as a Residential Surveyor, become a Member of the Royal Institution of Chartered Surveyors (RICS) and be awarded MSc Real Estate on completion of the apprenticeship.
This role requires a hard-working, customer focused person who is passionate about housing and the residential property market. Areas of responsibility will include, but are not exclusive to:
- Sale of residential properties: responsible for taking a customer through the entire sales process from initial enquiry to sales completion, providing excellent customer service, dealing with queries and complaints, running a sales office, property inspections, legal requirements and documentation.
- Letting and management of rental properties: responsible for maximising rental revenue and minimising voids across the London Living Rent (LLR) and Intermediate Rent (IMR) portfolios, covering property management, residential tenancies and new lettings.
- Valuations: responsible for internal valuation of private sale, shared ownership and intermediate rent properties and instructing and reviewing external RICS valuers.
- Market research: appraisal of local housing market conditions, assessing housing need, statistical analysis of data, preparing reports and presentations.
You will be engaged in a challenging role from day one and be accountable for your area of responsibility whilst being supported by a RICS Counsellor and a line manager to guide and develop skills where required.
What we're looking for
Strong organisation skills are essential to this role as well as excellent communication and an understanding of what first-class customer service skills are.
We are looking for a candidate with resilience, drive, enthusiasm and a passion to help people. Other essential skills and experience include:
- Ability to multi-task and work to deadlines
- Good IT skills
- Self-motivated
- Good understanding of Excel
About you
Person requirements
- Passionate about residential property
- Demonstrate resilience and tenacity
- Strong team working and communication skills
- Excellent interpersonal and organisational skills
- Be commercially minded and a strategic thinker
- Must be flexible in terms of travel
- Must be able to work in the UK
- Great company benefits
Qualification requirements
- Bachelor’s Degree in a property related discipline (min 2:2) OR Bachelor’s Degree (min 2:2) plus at least 2-years’ experience in the residential property industry
- GCSE English and Mathematics minimum grade 5
Training offer: You will complete the Postgraduate Level 6 Chartered Surveyor Apprenticeship- Real Estate Pathway. On completion you will be awarded MSc Real Estate.
What you can expect
- Great breadth and variety of experiences through a structured programme within your chosen discipline
- Access to outstanding training offered internally.
- Support throughout the programme by an experienced line manager and mentor.
Our commitments
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
