The Technology Support team which is part of the Global Support & Operations organisation, is a customer focused service delivery team providing technical support and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction we are driven to provide safe, secure and reliable solutions and services that enables fans to enjoy the experience of live events.
The job
The Technology Support team will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer centric.
The Technical Support team will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.
What you will be trained to support
- Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
- Installation of software, firmware to ensure devices are up to date
- Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
- Upgrading and replacing hardware and software as and when required
- Configuring and testing of the above said hardware and software
- Diagnosing and remediation of issues and problems both remotely and on-site
- Raising incidents and updating incident management software
- Tracking Assets and updating asset management software
- Minimise incidents and service distribution by providing proactive support and maintenance
- Coordinating and liaising with clients prior to attendance and installations
- Working with third party providers and contractors often in a lead capacity
- Provide on-site end user training and demonstration of Ticketmaster products
- Updating and maintaining technical and operational documentation
- Communicating and collaborating with multiple teams and clients
- Following best practices and procedures ensuring standards are maintained
- Maintain an understanding of all TM and LN products usage and functionality
What you need to know
A willingness or keen interest or knowledge of Microsoft, and mobile device applications.
- An interest in learning wired and wireless networking technologies and products
- Eager to expand knowledge within the entertainment business and its requirements to meet our client’s needs, be committed to your development within the Junior support role.
You
- An aptitude for understanding concepts and methodologies, both technical and non-technical
- Good interpersonal and communication skills – Fluent English essential
- Candidate must be detail oriented and organised
- Ability to travel required
- May be required to work nights, weekends, or holidays
- Must have valid clean driving licence
- Candidate must be dynamic to meet the needs of an ever-changing live entertainment environment
Ticketmaster values
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
- Teamwork - – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
- Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
- Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
