The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team in San Francisco when offices reopen. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.
What you’ll do
- Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
- Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
- Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
- Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients
What you'll get
- Competitive compensation
- Challenging and rewarding work
- Generous benefits package
- An incredible team of smart people to work with
What you’ll need
- Client Success or Technical/Product Support experience required
- Strong Excel skills and competency with Windows OS and Microsoft Office suite required
- An undergraduate business, computer science degree or other related degrees or experience
- Business level German would be a massive bonus
- Strong written and verbal communication skills, and be able to work effectively in partnership with clients
- Superior troubleshooting, evaluative, and technical problem-solving abilities
- Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
- Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
- Strong organizational skills and is an effective planner
What you will gain at Intapp
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:
- Generous Paid Time Off
- Tuition reimbursement plan
- Family Formation benefit offered by Carrot
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Opportunities for personal growth and professional development supported by a community of talented professionals
- An open, collaborative environment where your background and contributions are valued
- Experience at a growing public company where you can make an impact and achieve your goals
- Open offices and kitchens stocked with beverages and snacks
