We are currently looking for an experienced Tenancy Accounts Administrator to join our support hub based in Bristol.
This challenging role, deals with both the internal and external customers and is an integral part of the lettings process.
From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.
Key responsibilities
- Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolving the issues associated with unallocated monies.
- Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
- Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
- Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.
Experience and skills required
- Excellent customer service skills and experience in an accounts environment would be an advantage
- Excellent interpersonal skills
- Will be able to prioritise your workload in order of urgency
- Good IT skills are required
Benefits
- Continued opportunities for career progression
- Award winning training
- Fantastic company culture
- Birthday off
In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.
