Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
To act as an administrator for the Learning and Development (L&D) and Inclusion and Diversity (I&D) teams. The role reports into the L&D Enablement Manager and ensures the administrative support for all L&D and I&D activities.
How you'll make an impact
Service delivery reporting
- Point of contact for all learning & professional study related queries, providing a first response in all cases and either resolving directly or ensuring smooth transition to alternative teams, escalating within the team when appropriate.
- Maintenance of reporting for Training & Competence activity, such as mandatory training and CPD; acting as first point of contact for any queries.
- Administration of our UK Learning Management System, including event management, ad-hoc reports, and assignment of mandatory modules/pro-rated CPD.
- Supports other L&D and I&D activities, where appropriate, including booking of meetings, preparing materials, scheduling and booking development events.
- Record and handle initial processing of all L&D and I&D related invoices, ensuring relationships are built and maintained with the teams who continue the invoicing process. Provide updates to our team and providers where required using trackers and liaising with the processing teams directly.
Learning design delivery
- Support with the UK annual mandatory training cycle. Liaise with appropriate business representatives and content owners to ensure that modules are updated and tested prior to quarterly issue.
- Provide testing support to our Global eLearning modules, ensuring appropriate information is logged and issues raised in good time, prior to training launch.
Relationships
General
Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business.
About you
Qualifications
- CIPD or L&D qualification, or
- Business administration qualification
Technical knowledge
- Knowledge of ticketing/query systems
- Desirable - Knowledge of LMS systems
- Desirable - Working knowledge of L&D best practice
Experience and skills
- Experience in an administrative role in a fast-paced environment with competing demands
- Advanced MS skills, including significant experience working with Excel, Outlook, Word and PowerPoint
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Works with a high degree of personal organisation and self-management, can complete tasks with minimal supervision
- Comfortable when working to tight deadlines and able to turn work around within a short time span where demands are liable to change at short notice.
- Capable of finding workable solutions (problem-solver), particularly when changes are required to working practices
- Ability to remain calm under pressure or when dealing with difficult/challenging circumstances
- Has a due-diligence approach with a strong customer focus
- Desirable - Experience of manipulating data from multiple reports/systems
- Desirable – Experience of providing superuser support/administration of systems
Eligibility requirements
Gallagher behaviours
Leading self:
- Leading self - Focuses on how we lead ourselves and react to situations
- Integrity & trust - Focuses on doing the right thing and taking personal responsibility
Leading others relationships:
- Builds relationships & networks - Focuses on building diverse networks and accepting difference
- Collaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes
- Communicates & influences - Focuses on clear communication, influencing and negotiating
Leading results:
- Client Excellence - Focuses on understanding and meeting the needs of internal and external clients for now and the future of a long term relationship
- Planning - Focuses on building plans and obtaining resources and ensuring alignment across teams and the business
- Drive for results - Focuses on performance and removing obstacles to achieve results
Leading the business:
- Business Acumen - Focuses on analysing and solving problems
- Strategy - Focuses on strategic thinking and understanding broader context affecting Gallagher and the industry
- Innovation - Focuses on creative thinking, generating new ideas and embedding the necessary change
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
