Envitia is a digital and software services company that solves complex data challenges. Our mission is to empower organisations to harness the full potential of data to help build a better world.
With deep technical expertise borne out of 35 years of geospatial data heritage, Envitia is a leading provider of consultancy, engineering, and software to help clients drive business impact from data. Our primary markets are in Defence, Public Sector, National Security and CNI.
Why we are different?
We bring the agility and customer focus of an SME, combined with the credibility and expertise earned from 35 years of solving complex data problems in high-trust environments.
We’re now looking to grow and build a team that are hungry for success. We’re creating a culture that is fun, supportive yet challenging, and we’re looking for talented like-minded people to join us on this journey.
We’re also looking for people who are comfortable in challenging the norm so we can get truly diverse thinking when solving problems and not just senior management making decisions – we really believe in empowerment.
The role
We are recruiting for a Service Operations Engineer to join one of our major defence programmes.
The Service Operations Engineer role will work within across the engineering and service management teams within the programme to support service delivery and assist with data centre maintenance. They will act as the single point of contact for the Service Desk for all related incidents, service requests and change requests, ensuring that related incidents and service requests are resolved/fulfilled in line with contractual service level targets.
The role will also provide hands-on management and maintenance of the data centre, including hardware racking, configuration and commissioning and provide administration and integration of COTS hardware and software solutions involving MS Server, Linux and VMWare.
Job responsibilities
- Act as the single point of contact for 1st and 2nd line support for all related incidents, service requests and change requests.
- Ensure related incidents and service requests are resolved/fulfilled in line with contractual service level targets.
- Monitor and coordinate management of incidents and requests across the infrastructure team.
- Attend Change Advisory Board meetings and represent the NDH Infrastructure
- Utilise Remedy to create smart reports (training provided).
- The administration and integration of COTS hardware/software including MS Server and Linux operating systems.
- Monitoring for alerts and managing events.
- Physical maintenance of the data suite.
- System infrastructure build and integration, project life cycle support and associated test activities.
- Provide feedback to Engineering and Service Leads continually improve and maintain development solutions.
Skills required
- Foundation level knowledge or awareness of IT Service Management (ITIL Best Practice)
- Experience of providing 1st or 2nd line support.
- Experience of digital project delivery into the MOD and/or central UK Government clients.
- Exposure to highly secure / operational / mission critical environments.
- Some experience and knowledge of VMWare and COTS hardware/software including MS Server and Linux operating systems.
- IP Networks, routing and security experience.
- Experience of creating technical documentations.
What it's like to work at Envitia
At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being.
- Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs.
- Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required.
- Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses.
- Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones.
- Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation.
- Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks.
- Flexible Work Arrangements: Achieve a better work-life balance and explore what flexible working arrangements we can provide for you. We understand the importance of accommodating personal commitments and offer options that suit your needs.
- Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements.
- Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility.
- Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs.
The successful candidate must be eligible to go through a SC level security clearance, DV preferred.
The role will be required to be onsite Corsham a few days a week with occasional travel to Portsmouth when required.
