This is a fixed term contract until the end of June 2026.
This role can be based out of our London or Leicester offices. We operate a hybrid working policy.
About us
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.
At Dunelm, that’s what we do.
We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.
Quality chapter
You might not think it, but remaining the first choice for savvy homeware-shoppers involves some pretty advanced tech. We’ve moved our whole tech effort serverless, making us one of the largest users of AWS Lambdas in Europe, and we’re bringing more and more tech into our stores.
As a Quality Chapter at Dunelm, our aim is to enable and support our ability to deliver high quality value, in the right way, based on our customer needs. With a focus on having the right balance of speed and quality to frequently achieve this.
To be able succeed, our Quality Chapter is made up of 60+ quality advocates (QAs), in various roles, embedded into our 20+ crews and across our 6 domains to enable & implement continuous quality & testing through whole team ownership.
If you’re excited about joining our growing Quality chapter, then please apply now for our immediate attention.
What you'll be doing
As a member of the Quality chapter, you will work with the crews, where your primary focus will be an advocate of Quality and Quality Engineering practices. You will work collaboratively to deliver high quality outcomes to our customers.
You will be working as part of a team to help manually test and verify features and changes across our estate, to deliver value to our internal and external customers. You will have an interest in learning how to drive efficiencies and process improvements through automation.
You are someone who isn’t afraid to ask difficult questions when something doesn’t seem right. You use evidence-driven reasoning to support your perspective, confidently persuading others when necessary. As a collaborative team player, you work effectively with colleagues from diverse disciplines, ensuring that decisions are well-informed and aligned with shared goals.
What you’ll do
- Collaborating on customer focused outcomes based on business need
- Compiling applicable test data for use during various testing stages as needed
- Create and execute (manual and / or automated) test scenarios which demonstrate the business condition/behaviour under test and the expected results
- Testing releases by 3rd party suppliers and communicating on quality and testing practices where necessary
- Track system related defects and ensure they are resolved in a timely manner
- Utilise testing frameworks that fit with the products under test and for use within a continuous Integration and deployment pipeline
- Working collaboratively with the development team to ensure that quality is built into everything we do at Dunelm, focusing on bug prevention
- Help innovate and deliver continuous improvements within the crew(s) and Quality chapter
What we'll look for in you
Essential skills
- A demonstrable interest or experience in a quality-focused role.
- Working in an Agile environment to ensure quality is driven from the start and throughout the delivery process; not hesitant to pivot quickly and change direction.
- Effective communication skills that will help to support conversations to align on acceptance criteria.
- Advanced critical thinking and problem-solving mindset.
- The ability to learn lots of different tools to support testing techniques with a focus on the problem looking to be solved.
- Able to challenge the status quo; ask the right questions in pursuit of better outcomes but also be receptive to feedback from others.
- Experience with different testing techniques/approaches such as exploratory testing, along with when and where to apply them.
- Quality-first mindset and customer focused.
- Keen interest in the latest technological advancements and a desire to continue learning and exploring.
Desirable skills
- Can undertake or have attempted to learn basic code, whether it’s a scripting language or other language.
- An understanding of the software-development lifecycle.
- Knowing basic architecture of how the frontend and backend of an application hangs together.
- Supporting technical skills such as version control (Git) and some simple command line usage.
Behaviours and values
Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together', help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.
Leading self
As a Quality Engineer with us; you will be able to be your true self whilst seeking to build relationships and empathy with other members of your crew and chapter, to work as a team to take ownership of embedding quality into everything we deliver to our customer.
You will be empowered to support quality within your crew, enabling continuous improvements to quality and software engineering practices whilst maintaining long-term thinking to stay aligned to the future business and technology roadmap.
You will be given the freedom to be curious and ask questions to gather more understanding with a focus on the customer, whilst at the same time, be able to communicate clearly with others your own thoughts and ideas around quality and testing.
You will help to promote a psychologically safe environment to encourage you and others to innovate, think outside the box, adapt and experiment to try different things based on problems or challenges being presented.
You will receive support and opportunities for personal development. How far you take those opportunities will depend on your growth mindset and desire to learn.
