Are you looking for your first job in sales or technology? If you are smart, motivated, enjoy working with data and would relish the challenge of supporting a busy sales team this is a great role for you!
What you'll do
Sales Technology Adoption (50%)
- Help Collect data on usage and adoption of new tools which have been implemented to improve the sales experience. .
- Produce reports on the data collected to evaluate the success of the technology.
- Comfortable discussing with Sales and other functions receiving verbal feedback on success of technology and adoption.
- Provide support to the Senior manager, Sales Technology Adoption to do ad hoc tasks to help implement sales technology adoption
- Implement workflows and validation rules to increase data quality at point of entry and for updates to data when necessary.
Salesforce Policy & Procedures (20%)
- Document all related definitions, policies and procedures ensuring timely (quarterly at a minimum) update of the
- Salesforce User Guides including Account Name Change Process and others as required.
- Rationalise existing documentation and communicate these changes.
- Provide best practices and recommendations for data management and policies.
- Collaborate with the business to design and improve processes by identifying and implementing improvements and workflow rules to automate business processes.
Salesforce 1st line support (30%)
- Resolve the user cases raised in Salesforce, adhering to the 24 business hour response time
- Develop Help & Training Guides / videos.
- Provide quarterly Salesforce best practice training to local super users and contribute to sales support sessions.
- Support users with Salesforce.com reports and dashboards.
- Keep abreast of new CRM technology and innovation and suggest how this might support the business.
What you'll need
- Experience in data administration, manipulation, handling and analyzing large volumes of data.
- Knowledge of Data Structures.
- An overview / strong all round appreciation of technology and how it can deliver business value.
- Salesforce user Advantage
- Interest in Sales Processes and Methodologies
- Excellent communication skills – written and verbal.
- Analytical / problem solving skills
- Understand data concepts and data manipulation
- Innovative thought processes / approach to work
- Ability to work well in a cross-functional, global environment
- Educated to degree level.
- Advanced level user of MS Office applications, in particular Excel, Word and PowerPoint..
- Fluent in Business-level English (written and orally) - other European languages an advantage
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
