Crescat Digital are looking for a passionate and enthusiastic member of staff for a permanent Digital Account Executive position. The role is full-time, with a mix of remote working and occasional days at our offices in Crawley. The position offers flexi-hours, a generous pension scheme, and exciting work with a team of talented and friendly people. On top of that, we offer private healthcare and a 4-day work week on completion of your 6-month probation.
Reporting to the Senior Account Manager, the Digital Account Executive will provide a supporting role in delivering excellent communication between the agency and a wide client portfolio.
This will be a fast paced and varied role, with each day being different and pivoting as the day progresses, dependant on client and business requirements. This role has a progression path from Digital Account Executive to Digital Account Manager.
About you
What you should be able to provide the business
- Adaptable and open minded
- Willing to learn as the industry evolves
- Able to communicate effectively with team members at all levels, across various departments
- Genuine desire to help all areas of the business, to assist teams, and beyond, be successful and achieve the desired results (individually, as a team and as a company)
- Be passionate about their work and achieving great quality outputs, completing all tasks to the highest possible standards
What you should be able to provide the account manager
- Be pro-active and take initiative where applicable
- Assist in building out a portfolio of department documentation for processes / procedures
- Assist in management of internal communications, knowledge sharing and client updates
- Assist in data gathering, testing and raising dev tasks / issues
- Assist in identifying enhancements / improvements within the department and processes, bringing new ideas to streamline and build further efficiencies and client satisfaction
What they should be able to provide the clients
- Excellent communication and customer service
- Via phone, email, instant message, project management tasks or in person.
- Good organisation and time management
- Ability to interpret questions or information, including technical details, and communicate them effectively between relevant teams and clients
Any other notes / skills / requirements / responsibilities
- Problem solver
- Enjoys a challenge
- Analytical thinker
- Curious and eager to learn / understand things past the necessary minimum
- Great attention to detail
- Not afraid to ask questions
- Intuitive
- Good listener
Good to have, but not essential
- Understanding of SEO / marketing processes and tools
- Google Tools – Analytics, Search Console, Ads, Tag Manager, Looker Studio
- SEMRush
- Screaming Frog
- Pagespeed Insights
- BrightLocal
- Experience / understanding of CMS systems
- Magento
- WordPress
- Umbraco
- Basic understanding of development workflows and terminology
How to apply
We’ve set high expectations for ourselves when it comes to the wellbeing of our team, and want you to experience a positive, inclusive, and comfortable working environment. The result is a vibrant and energetic office that thrives on ingenuity and hard work, but also acknowledges the importance of a good work–life balance.
We ask that all applicants attach a current CV and cover letter, explaining your interest in the role, to be considered for interview.
Interviews will be conducted via a video call on Zoom OR in person at our offices in Crawley.
Our team works semi-remotely. However, there will be an occasional requirement to visit our Crawley office for internal staff days and client meetings. For this reason, applicants must live within a reasonable travelling distance.
