Come and join us as a people focused HR People Services Administrator and be part of a hugely successful and friendly People team.
The role
We have an exciting opportunity for an HR People Services Administrator to join our team. This will be a great opportunity for someone looking to get into a career in HR. You will be responsible for supporting the business in all HR Shared Services administration including HR and payroll related queries, policy and legislation updates, onboarding and set up of new starters. The HR People Services Administrator will provide first class advice and service to all colleagues across the Highbourne Group. As an HR People Services Administrator, your expertise will be vital in ensuring our colleagues have a primary point of contact & resolution support in everything they need!
You’ll be supported by a friendly and fabulous People team who are committed to putting our colleagues at the heart of everything we do.
This role is a hybrid role, with 2 days a week (Wednesday and Thursday) in our Head Office in Crick, Northampton.
Key responsibilities
- Deliver quick, accurate and friendly colleague support to all roles, levels and functions across all Highbourne Group businesses. This could be ‘online’ support via the phone, email, portal or chat, or alternatively ‘offline’ support through the processing of transactions in our various systems
- Provide a high level of customer service to our colleagues, continuously looking for opportunities to improve the service and people experience provided
- Provide an excellent administration service for all People related matters
- Adapt communication style to the needs of the audience and look for opportunities to coach our colleagues to improve their capability and confidence
- Professionally deal with confidential information and discuss sensitive issues confidentially; adhere to data protection legislation
This role is a hybrid opportunity with 2 days a week in our Head Office in Crick, Northampton.
You
You’ll live and breathe our customer-first ethos, with a creative and data-driven approach. You’ll enjoy working collaboratively with the wider People team and you’ll be committed to acting with integrity and honesty in everything you do.
Skills and competencies
- Ideally some experience in Customer services and resolving queries
- Comfortable with handling difficult conversations
- Problem solving
- Workload prioritisation
- Computer literate - google docs and google sheets knowledge a bonus!
- Excellent written & verbal communication skills
- Tenacious and excellent approach to customer service
Us
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits package and cultural environment
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
belongwithus
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
