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  4. Fashion Marketing & CRM Internship London 2023
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A broad role that supports the activities of the Fashion Marketing and CRM team to ensure strong support of our retail teams and implementation of a luxury experience for our clients through all touchpoints. You will collaborate with various departments at both a UK & Global level, exchanging information and liaising with various levels of management. A willingness to learn quickly, problem solve and a strong attention to detail will be key to success in this role.

What impact you can create at Chanel

  • Events

    • Coordination and support in the implementation of client events, to continually surprise and delight, and to reinforce CHANEL’s authority as a luxury leader
    • Invitation management, gifting preparation, liaising with third party suppliers, and documenting post-event feedback
    • Utilising fresh eyes and curiosity to contribute to competitive reviews and propose suggestions to ‘wow’ our clients

  • Communications & Retail Support

    • Support in marketing communications, including the briefing and testing of email campaigns, distribution of brochures and other collateral to our boutiques, and collating feedback from the retail teams
    • Support in providing content via retail touchpoints such as digital back-office screens, and the creation of our bi-annual internal magazine

  • Client Intelligence

    • Support with retail engagement programme for CRM through assisting in training sessions, boutique visits, producing ad-hoc reports, and planning seminars
    • Support with the rollout & evolution of the new FA app by updating training materials, supporting with training sessions, participate in testing & tracking improvements

What you will bring to the role

  • Excellent spoken and written English, accurate spelling, grammar, and numeracy skills  
  • The will and desire to learn at pace, on the job, and complete your work to the high standards of the brand
  • The courage to ask questions, no matter how small, to ensure your understanding is complete and you are set up for success
  • Flag any worries, concerns, or mistakes at the earliest possible moment to ensure we  deliver on the expectations of the brand
  • Proactivity and a positive energy to the team, making it possible to efficiently execute a variety of tasks simultaneously

You are energised by

  • Understanding more about marketing within a luxury fashion environment
  • Having to take on information quickly and accurately to add value to the team
  • Working in a timely manner without compromise on detail or precision

What you will learn and what Chanel can offer you

  • A strong foundational understanding of Marketing and the broader functions of the team, interacting with multiple departments in the fashion department.
  • Delivery of excellence in an environment that places long term success of CHANEL and its people at the forefront
  • An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
  • An environment to express both your curiosity and capability, where individual learning styles are embraced, with the aim of creating sustainable long term personal and professional growth