A chance to develop a career within the operations department of a leader in the educational sector, actively making a difference to our learners around the world.
This is an exciting opportunity for an Operations Administrator to join a passionate, fast-paced operations environment providing world class support to our millions of customers and qualifications around the world.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
We are looking for an Exam Processing Administrator to join our Shared Resource Team working with our Cambridge International Operations. As a key member of our team, your goal will be to provide the efficient and accurate processing of several tasks depending on which sub-team they are related to and to promptly address customer inquiries. This role plays a vital part in the delivery of results on time and accurately to our customers.
As an Exam Processing Administrator, you will be responsible for contributing to the overall success of each examination cycle. This role, within the Shared Resource team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:
- Take responsibility for the timely and accurate delivery of an agreed set of operational processes.
- Champion excellent customer service with internal and external stakeholders as required via telephone, email and face-to-face.
- Advocate collaborative working relationships with Operations team members and colleagues across the organisation.
- Pioneer and identify process improvements.
- Take part in new developments and the delivery of new products and services as required.
- Perform other duties as defined by their line manager.
- Paid overtime and weekend work during busy periods will be required.
About you
As an Exam Processing Administrator, you will play a crucial role in examination administration process working collaboratively with colleagues across the organisation. You will be an ideal candidate if you have previous experience of working in a busy office environment.
We don't expect that you'll necessarily have previous experience working in our field. We'll provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations.
The following will help you be an ideal candidate for this post:
- Excellent written and verbal communication skills in English and the ability to provide excellent customer service.
- Strong organisational and time management skills to manage timely completion of multiple tasks.
- A high level of accuracy and attention to detail.
- Ability to work effectively under pressure and to demanding deadlines.
- Ability to learn new skills and processes quickly.
- Strong team playerwith the ability to work independently when required.
- Good working knowledge of Microsoft Office products (Outlook, Excel, Word).
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential
We review applications on an ongoing basis, with a closing date for all applications being Wednesday 16th April 2025 and interviews are scheduled to take place on the week commencing 21st April 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
