At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is a volunteer-led reading programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network of around 1500 volunteers delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme.
The Role
As a Delivery Support Executive, you’ll play a key role in supporting our school partners and volunteers to ensure smooth operations and impactful outcomes for children. This is a busy and varied role, involving administrative tasks, relationship management with schools, and assisting teams in delivering excellent service. Whether managing school applications, monitoring sessions, or coordinating termly feedback, you’ll help ensure our processes run seamlessly and effectively contribute to our mission of helping children thrive.
Job Description
- Provide vital administrative support to our schools and volunteers teams, ensuring seamless collaboration and operations.
- Act as a reliable and empathetic point of contact for our school partners, fostering strong relationships and ensuring their needs are met.
- Manage key processes, including assisting with school onboarding, no-show checks, and communication via shared inboxes, to uphold service excellence.
- Coordinate termly and ad-hoc tasks, such as collecting feedback, updating reports, and supporting reading data analysis to drive continuous improvement.
- Contribute to enhancing the experience of both schools and volunteers by monitoring sessions, maintaining resources, and assisting with targeted administrative projects.
- Support safeguarding processes by overseeing moderation of recordings and ensuring compliance with safeguarding policies and best practices
Person Specification
We’re seeking someone who is:
- Strong communication skills: Clear, confident, and empathetic in both verbal and written communication.
- Organised and proactive: Capable of managing multiple tasks in a fast-paced environment.
- Detail-oriented: A structured thinker with exceptional attention to detail.
- Results-driven: Motivated to meet personal and team goals.
- Adaptable: Flexible and curious with a positive, professional attitude.
- Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions.
Bonus Points:
- Experience with Salesforce or SharePoint.
- Familiarity with safeguarding practices.
- Background in high-volume customer service, recruitment, or call centres.
Title: Delivery Support Executive
Department: Schools
Location: Hybrid working with two days a week in Bookmark Head Office (SW1Y, 4LR)
Reports to: School Relationship Manager - Team Lead
Role type: permanent, Full-Time
Salary: £27,007.50 (London Living Wage)
Deadline: 11:59 pm Sunday, 13 April 2025
Benefits
- 25 days plus bank holidays
- Half day for employee’s birthday
- 3 years of service – 1 extra day (total of 26 days)
- 5 years of service – 2 extra days (total of 27 days)
- Buy/sell holiday (5 days)
- Hybrid working - Minimum of two days per week in our office
- Employee Assistance Helpline
- Matched pension scheme up to 5%
- £150 per employee per year for company events, such as Christmas party, team days and lunches.
- Free tea/coffee
- Charity Worker Discounts
- Tickets For Good
- Sabbatical Leave Policy
- Free yoga sessions
- Training and career development opportunities
Notes
Bookmark is committed to promoting a diverse and inclusive community. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
Bookmark is committed to safeguarding and promoting the well-being and welfare of children and requires everyone associated with the charity, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including references from past employers and Disclosure and Barring Service checks.
At Bookmark, we are a small but growing team of hard-working people, who care about what we do. We love to roll up our sleeves, try new ways of doing things, and support each other so that we can achieve our goals. If that sounds like you and you share our vision and values, we'd love to hear from you.
