AXA Investment Managers (AXA IM) is a responsible asset manager, actively investing for the long-term to help its clients, its people and the world to prosper. Our high conviction approach enables us to uncover what we believe to be the best global investment opportunities across alternative and traditional asset classes, managing €844 billion in assets as of December 2023.
AXA IM is a leading investor in green, social and sustainable markets, managing €480 billion of ESG-integrated, sustainable and impact assets at the end of December 2023.
We are committed to reaching net zero greenhouse gas emissions by 2050 across all our assets, and integrating ESG principles into our business, from stock selection to our corporate actions and culture. Our goal is to provide clients with a true value responsible investment solution, while driving meaningful change for society and the environment.
At end of December 2023, AXA IM employs over 2,700 employees around the world, operates out of 26 offices across 18 countries and is part of the AXA Group, a worldwide leader in insurance and asset management.
Description of the department
The role is within the 360 Technology team based in Newgate Street office in London. The team is responsible for providing all elements of desktop support services to the AXA IM London offices working alongside a professional contract of service.
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The main responsibilities of the role
- Stock management – Keeping a record of all company stock. Raising orders when stock runs low and handle any special requests such ergonomic equipment, etc. Also, keep update to date with the budgets; inform and provide a forecast to senior managers when more budget is required.
- Receiving deliveries and making sure invoices are correctly reconciled. Liaising with the customer service/account manager for any issues with products or services and internal accounts payable team with any invoicing issues.
- Act as a contact/decision maker for external vendors for the company.
- Stock and vendor management for our London office.
- Assist with resolution of hardware issues i.e., faulty laptops, screen, mouse etc.
- Using SharePoint to update teams on ongoing project and to work collaboratively.
- Analysing and extracting the data to understand how devices can be enhanced and cater for a longer period. Reducing cost by understanding company needs and usage, therefore altering contracts with service providers to ensure we get the best for our users.
- Assist the UK 360 team with day-to-day support activities.
- Understand SLAs and work accordingly with our ticketing system, Service Now.
- Build laptops and setup new corporate devices/BYOD for all users.
- Manage our corporate mobile accounts.
- Review our support mailbox and assist users.
- Ensure the 360 lounge is always covered.
- Utilising corporate software to monitor usage and performance of corporate devices.
- Validate meeting room signages and equipment is fully functional.
- Perform proactive floor walks to assess user satisfaction including meeting room checks.
- Manage HR inductions of new joiners to present 360 and give users an introduction of our system.
Qualifications
- Currently undertaking an IT/Business related degree.
- Highly organised and exceptional time management skills.
- Attention to detail.
- Good communication and interpersonal skills – must be prepared to communicate with Technology staff at all levels and in all locations
- Above average ability to use MS Office tools and in particular MS Excel for reporting.
- Ability to analyse complex information and present results in a clear manner.
- Good with numbers.
- Go-getter, ability to use good initiative
- Displays maturity and professionalism.
- Have a high level of phone etiquette.
- Be able to negotiate and create positive relationships with vendors.
- Have interest in customer service.
