Provide first-line technical support to end-users via phone, email, and in-person.
Main duties and responsibilities
- Deliver IT induction sessions for new users.
- Directory, printers, telephones and photocopiers.
- Ensure SOX compliance within the IT function
- Ensure all IT procedures and processes are followed; where non-compliance is found ensure that other members of the IT team are informed so that appropriate action can be taken.
- Ensure all system data backups are performed to ensure best possible recovery.
- Imaging and deployment of new hardware to the organisation.
- Maintain an asset inventory of all hardware and software.
- Run PC audit, collating all PC configurations and software applications.
- Maintain ERP access, network access and updating security access as per security requests
- Liaise with software providers to ensure problems are solved correctly and in a timely manner.
- Administer Virtual Machines hosted on Hyper-V
- Undertake project work as identified by the IT manager
Professional knowledge and experience
- Proven experience as an IT Support Analyst or in a similar role, ideally in the manufacturing sector
- Confident with Active Directory administration, and Group Policy.
- Windows Server configuration and administration (2016/2022), HyperV
- Strong knowledge of Windows operating systems.
- Knowledge of cloud services and virtualisation technologies.
- Proficiency in Microsoft Office Suite and other common software applications.
- Experience in supporting and configuring/building laptops and desktops
- Network switch installation and support, including wireless and LAN support
- Mobile phone support (mainly Apple devices)
- Record all incidents/issues via our ticketing system (ServiceNow)
- Remote access support – VPNs
- Telephony/VOIP support (MS Teams)
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on providing excellent customer service.
Education and qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with ITIL or other IT service management frameworks (desirable)
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar (desirable)
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
