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    4. Customer Insight Analyst Southampton 2023
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    Our busy Customer and Marketing team is looking for people to support their mission - to reach the hearts, minds, and spirits of our customers to help them meet their goals.

    Join us and you’ll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain. To hear our customers say they couldn’t have done it without us. And to be central to OS’s vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact.

    About the role

    As a Customer Insight Analyst, you will be responsible for delivering clear and actionable customer insight and recommendations, to ensure the business is customer focused and to help drive improvements to the customer experience.

    Some of the responsibilities include

    • Be responsible for updating customer metric reports on a daily, weekly, monthly basis, as appropriate
    • Analyse customer comments and responses to understand themes and trends in the data to understand the success of customer experience changes or to determine new areas for improvement
    • Provide ad hoc data and insights to answer requests from senior management team, other colleagues and project teams
    • Support the Customer Insight Manager in running in-house surveys and research, to increase the businesses understanding of customer needs
    • Support the communication of insight across the business through a variety of sources including, creation and updating of dashboards, posts on internal communication channels, news articles and presentations
    • Build strong stakeholder relationships with the OS Consumer team, to understand their requirements for insight and to capture what customer insight activities are taking place across the business
    • Support the Customer Insight Data Analyst in running accurate contact lists using the Ordnance Survey CRM system (Dynamics). Dynamics training can be provided, if required
    • Monitor the customer insights mailbox and support the updating of customer preferences and opt-outs within Dynamics

    Key Skills and Experience

    • Resilient and able to manage multiple projects at any one time and plan work
    • Ability to analyse data and customer insights to solve complex problems
    • Sound knowledge of primary research methods and sampling techniques
    • Graduate (or equivalent) within business studies, statistics or other related marketing or market research field
    • Proficiency in MS Office, with a special emphasis on Excel and PowerPoint is essential
    • Good written and verbal communication skills
    • Highly numerate and commercially aware
    • Preferably some experience using survey software

    Personal

    • Able to build solid working relationships with colleagues and stakeholders
    • Capable of working independently and as part of a team
    • Inquisitive mind, self-driven character with a passion for understanding customers
    • Can do attitude to all work, whether it is a small admin task to analysing complex data

    The Rewards

    We want you to love what you do. That’s why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

    We’ll give you

    • Salary – £ 25,577 to £28,600
    • Performance related bonus
    • A competitive pension scheme
    • Flexible working options
    • 25 days annual leave - (30 days after five years) bank holidays and an extra 3 over Christmas
    • Plus, a suite of excellent additional benefits

    Location

    We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend one day a month with the remaining time being a personal choice as to whether you work from home, one of our regional offices or spend more time at OSHQ.

    We believe diversity and inclusion is about working together – in an encouraging and respectful environment to reach our full potential. We believe combining different backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way.

    We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background or religion.

    We’re individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.