If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.
Key purpose
Creating an opportunity for an enthusiastic and hardworking individual to join the UK Customer service and Logistics teams on a fixed term basis. Will support team during move to new SAP 4 Hanna system and will in return receive extensive training and experience within Logistics, Customer Service and some elements of Supply Chain.
Key responsibilities
The main activities/action needed to carry out the job:
- First learning, then implementing what you have learned about the order management process in McBride’s.
- Order processing & amendments : Capturing and processing of incoming orders and changes to created orders based on customer requests/internal need
- Customer communication on orders & issues : Information exchange with customers on order receipt, confirmation, etc.
- Returns management & logistics claims management : Full Logistics team process
- Managing short-term demand planning with customers
- Customs declarations : Handling of customs declaration process if required.
- Produce daily, weekly and monthly reports, as defined by the Customer Logistics Manager, including UK CSL report.
- Crisis support : Communication to customers on critical issues e.g. structural CSL issues and crises e.g. product recall
- Team support on SA 4Hanna/TMS implementation- Data Integrity, Process documentation creation, Adhoc projects.
- Learn and officer support to the Traded Goods function, including demand planning, expediting material shortages and facilitate supplier deliveries into McBride warehouse network, balancing needs of inbound logistics provider and warehouse operating constraints.
Key result areas
The key end results by which achievement will be measured:
- on-time management of orders
- zero-errors on orders
- customer service levels / OTIF
- monthly csl ruptures attributed to reason code cx
- annual customer service feedback survey
- on-time proactive communication
- successful returns avoidance
- correct customs declarations
- crisis support effectiveness
- successful SAP 4Hanna/TMS implementation
- ability to offer support to Traded Goods Area
- Showing acquired knowledge of Logistics function, warehouse, transport, disputes and stock reconciliation.
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