Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees and interns, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a proactive and self-motivated CDM Intern to join the Marketing team at the London Head Office for 6 months to learn and develop skills within client development & retail marketing.
Job responsibilities
- Support the Client Development Manager on CDM and Direct Marketing operations.
- Maximise Clients Knowledge within the boutiques and across the business.
- Optimise boutique use of the CRM system.
- Monitor weekly and monthly reporting for the Boutiques, HQ, Finance department and Management of the zone.
Monitor Direct Marketing tools and associated operations
- Collect catalogues, look books and gifting requests from the Boutiques and place orders with HQ.
- Receive and dispatch communication tools and gifting, etc.
- Ensure smooth process of DM actions and maintain goal focus within the Boutiques.
- Participate in projects related to CRM activities.
- Improve database accuracy and CRM system on hand to optimise the boutique KPI’s, monitor the capture rate performance.
- Reply to all boutique requests.
Take part in the Boutique Events structure
- Support occasionally the Marketing department in the organisation of events/activities.
- Monitor strong client’s attendance to in-store.
- Stand at the front of house for the check-in of guests or on site for the collection of customers’ details.
- All other tasks assigned within the marketing department.
About you
- 6 months to 1-year related experience in Client Development / statistics and analysis of data performance.
- Understanding of retail business operations.
- Oral and written communication skills.
- Analytical, reporting and presentation skills.
- Proficient in use of Window Office (Excel, Word, PowerPoint).
- Quick adaptation to a new software/system.
- Knowledge of Neolane CRM system will be a plus.
- Time management skills, committed, flexible, self-motivated.
Additional information
Must be available for at least 6 months and be able to work full time (40 hours per week with Monday to Friday flexibility).
