To triage defects and configuration queries and requests; actions updates to configuration and defect remediation to maintain integrity of 3E and the proprietary systems; working with the Systems team on system upgrades and testing on relevant environments.
Key responsibilities
- Logging, investigating and remediating defects that are raised relating to 3E and proprietary systems.
- Following configuration process to apply, test and promote signed off configuration requests.
- Supporting testing of new software, system upgrades, IT infrastructure changes that impact finance.
- Responsible for the migration and validation of bulk updates relating to firm structure changes and new acquisitions.
- Ensure key administrative tasks are performed in a timely manner, these include (but not limited) to:
- Timeload error resolution.
- Set up, maintenance and review of client rates in 3E and linked databases.
- Triage of queries received into the team.
- System access to 3E and proprietary systems such as Paperless Proforma and Power BI.
- Banking administration.
Skills, knowledge and expertise
- Knowledge of 3E, Chrome River and banking software beneficial.
- Quality oriented with a focused customer service approach.
- Must be highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding processing targets and adhering to service standards.
- Able to work unsupervised and on own initiative with a pro-active and flexible approach with and a good eye for detail, excellent communication and numeracy skills.
- A good knowledge of Microsoft Office packages.
About DAC Beachcroft
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Hong Kong, Madrid, Mexico City, Miami, Milan, New York, Paris, Rome, Santiago, and Singapore plus a broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.
