This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.
Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way .
The role
The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.
Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.
Reporting to the local Digital Workplace Manager as part of the Broader Infrastructure Operations Team, the Digital Workplace Engineer will play an essential role in supporting the business by identifying, investigating, and fulfilling technical requests and managing complex end user issues through to resolution.
Principal responsibilities
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Track and monitor all support cases to ensure timely resolution and follow-up
- Manage, maintain and support the Virtual Desktop estate. (AZURE Virtual Desktop)
- Perform application packaging tasks, releasing software to the Ascot Company Portal.
- Administer and manage Office 365, Intune and Microsoft collaboration tools.
- As required, engage in the IT Asset Management processes to ensure a complete and accurate inventory of end-user devices is maintained.
- Create, maintain and update Knowledge articles.
- Support and maintain Audio Visual equipment in local meeting rooms and executive offices.
Requirements
- Bachelor's or A-Level in Computer Science
- Demonstrable record of high achievement, analytical thinking, self-motivation, and relationship building
- Highly collaborative
- Strong communication, presentation and interpersonal skills
- Proactive team player, rigorous and eager to learn.
Internship duration
Start Date: Monday 23rd June 2025
End Date: Friday 15th August 2025
