We forge our own path at Nationwide.
Banking - but fairer, more rewarding, and for the good of society.
As champions of the mutual way, we challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives.
When you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you’re one of us. An advocate for positive change.
We're uniquely positioned to challenge the industry and make a meaningful difference in customers' lives, communities, and broader society.
Our Customer First Behaviours are how we work to achieve this:
- Feel what customers feel. We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight. We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better. We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done. We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. And supported. Whether we are taking action to build inclusion, or backing you in the moments that matter most, we are here for one another.
As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
