My name is Lily and I was an underwriter on the motor trade team in Manchester before moving to the customer insight and experience team in Guildford. I attended the university of Chester where I studied Law.
What is your role and how long have you been at Allianz?
My current role is a customer insight and experience officer based in market management, before this I was an underwriter working in motor trade. I joined in August 2021 after applying for the underwriting grad scheme in December 2020. My main responsibilities include analysing broker surveys and external reports of customer experience and communicating these through to the relevant stakeholders so we are able to continuous improve on our service.
What inspired you to apply?
I was inspired to apply after reading several grad testimonials, especially after hearing about the opportunities and experiences offered to grads at Allianz. I was also inspired to apply because of Allianz’s global presence, and the potential to work abroad that this offered.
What was the application process like?
For the underwriting scheme the application process consisted of a written application, an online situational judgement test, a recorded interview, an assessment centre and then a final branch interview. Most of the interviews were competency based and the assessment centre included a pre-planned presentation and a group task.
What would a ‘normal’ day look like in your role?
For me a normal day would consistent of following up with ongoing projects and communicating with my team on shared pieces of work. It could also consist of preparing packs for customer boards, writing reports for senior management and liaising with external agencies to ensure that current and upcoming surveys are remaining on track.
What do you find most interesting about the insurance industry?
As insurance will always be needed I think the fact that the industry is constantly evolving to meet consumer demand and external factors the most interesting. The industry has to adapt to meet economical, legislative and societal changes to ensure that it remains in line with regulatory requirements as well as staying attractive to consumers.
Anything that has surprised you since you’ve started at Allianz?
The main thing that has surprise me since starting is how supportive the company is. When I expressed my desire to move roles from underwriting I was helped each step of the way and felt very supported in my decision.
Application tip
Make sure to do your research, not only about the company but also to make sure it’s the right fit for you.