At Wolferstans, we care passionately about the experience that clients have when doing business with us. Clients who contact us to deal with sensitive legal matters are placing a great deal of trust in us and it is critical that we repay this trust by treating them with the warmth, professionalism, understanding and courtesy that they deserve.
We have recently received national recognition for our commitment to excellence; winning Silver at the UK Customer Experience Awards for the 2 nd year running in the category of “Best CX for Vulnerable Customers” and winning “Excellence in Client Care” at the 2023 LawNet Awards. These awards are alongside our continued presence in the Times Best Law Firms list – why not come and be a part of our success?
The team
You will be part of a supportive and flexible working environment where you have the ability to further your career aspirations. Our benefits package includes 5 weeks annual leave plus bank holidays and an extended break over the Christmas period, you are also awarded a day off for your birthday and will be signed up to our Health Care Plan designed with wellbeing in mind. Furthermore, we organise social gatherings and wellbeing initiatives throughout the year for all our employees, enhancing our supportive and inclusive work culture.
We are proud to have been recognised for our dedication to fostering a compassionate workplace environment. We were the first firm in Plymouth to be awarded the title of Compassionate Workplace by St Luke’s Plymouth, and more recently achieved the bronze award for the Wellbeing at Work programme facilitated by Livewell Southwest, with ongoing efforts towards obtaining our silver award.
What will you do
This is an opportunity to join a highly regarded and well established team. You will have responsibility for preparing and drafting legal documents to include Wills and Lasting Powers of Attorney based on client's instructions. You will be expected to liaise with clients and third parties and deal with new client enquiries. Assist the team with their file management and help organise seminars and other business development events. Attend will signings, as a witness; very often these are out of the office and so its preferable that you can drive.
You will be expected to provide cover to both our North Hill and Plymstock offices.
What do you offer
Previous experience of drafting Wills, LPAs and working in a similar role is preferred but not essential as full training will be provided.
Excellent:
- Communication skills and client care skills
- Time management skills and able to prioritise effectively
- Attention to detail, confident IT skills and a proactive approach to the role
Able to:
- Demonstrate a passion for client service excellence
- Deal sensitively and appropriately with confidential information
- Develop and maintain strong relationships with team members, clients and other business sources
- Work well under pressure within stipulated timescales and meet deadlines
You will be:
- Proud of a professional and positive work attitude with the ability to embrace change
- Willing to attend courses and webinars to increase knowledge and understanding
- Keen to work towards or demonstrate the firm’s core competencies
- Committed to Wolferstans, and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development
Applications will officially close on 30 November 2024. However, we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid a delay. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us.
