Elevate your career at evoke as a Level 2 Analyst!
Join our team, where your tech knowledge meets responsibility. Respond swiftly to incidents, support field engineers, and ensure seamless communication with third parties. Your ability will shine as you diagnose and manage faults. If you're a communication maestro with Microsoft systems know-how and a passion for responsible gambling, we want you!
What you will be doing
- You will handle escalated technical issues from the 1st line support team
- Provide in-depth troubleshooting and resolution of hardware, software, and network problems
- Support and maintain the technical systems and devices, and related peripherals with our retail unit
- Coordinate and resolve incidents within agreed timelines
- Document and track incidents, service requests, and changes in the ITSM tool
- Identify and escalate recurring problems to the Problem Management team
- You will work with other technical teams to ensure seamless service delivery
- Conduct remote and onsite support when necessary
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will
- Excellent communication skills are vital with the assurance and ability to talk to internal and external contacts
- Good knowledge of Microsoft systems is essential, Windows and Networking preferably
- Any knowledge of SQL or Linux would be of benefit
- Knowledge of communication systems and technologies would be of benefit
What we offer
Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer –
- Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Perks and discounts Discounts at a range of high-street retailers
- Financial Competitive salary, pension, and bonus schemes.
- Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage
Apply today to kickstart your application with the evoke Family!
