Graduate IT Support Technician London 2024

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

We’re looking for a graduate to join our IT support team. At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive - whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll learn to support them all, within a fast-moving, innovative technology company.

You will love identifying and solving problems, have outstanding communication skills, and be passionate about technology. We are looking for someone with the ability to communicate well across teams, identify problems, help design services for scale and prioritise workloads. The successful candidate must also be able to plan and execute work independently.

Duties

• Providing internal in-person support for Thought Machine employees in London and remote support to employees in international offices
• Provisioning and deploying hardware for new and existing employees
• Managing the stock levels and lifecycle of IT hardware
• Checking and maintaining meeting room and other office IT equipment
• Partnering with the other members of the IT team to provide support and enforce IT policies
• Contributing to infrastructure improvements with other members of the team or as independent projects