Silverbean is a rapidly growing digital agency based in Newcastle upon Tyne. We’ve got exciting growth plans for the future that’ll see us become even bigger and better. We work with amazing clients including John Lewis, Ralph Lauren, LG, Hello Fresh, New Balance and many more. Our vision is simple: it is to be world famous and unignorable in everything that we do.
At Silverbean, we want you to be the best you.
A curious, passionate and ambitious you, who’s excited by the impacts you make. Work with world-leading brands and grow at a pace that’s right for you, in a culture where your personality is free to shine.
Here, you set your own schedule, because we know that life comes before work - not the other way around. We want you to flourish, not just in your career, but outside of work too. It’s the little things, and the not-so-little things, that cultivate a happy team who love what they do.
There is a story here for you at Silverbean. And it’s up to you how it’s told.
Here, we value fairness, progression and having a good time, we enjoy a range of great benefits, with the basics covered and more. We offer unlimited annual leave, enhanced pension, flexible/hybrid working, healthcare cash plan or private medical insurance, bring your dog to work, enhanced parental leave, a personal budget to learn a new skill, additional support with your health and wellbeing, time off to make a mark and support a charity of your choice and of course legendary social nights.
About the role
This is a role where we don’t require you to have any experience, enthusiasm and the right mind set are a must and any previous exposure to Digital Marketing and Affiliate Marketing is a bonus. The role is an ideal opportunity to learn the ropes of working in a full service digital agency.
The role will involve:
- Supporting account managers in service delivery to a high standard
- Developing and managing timetables and deadlines for clients, suppliers and internal departments
- Helping to maintain high client retention by providing a custom tailored service ensuring objectives and expectations are exceeded
- Helping to develop strong relationships with affiliates and networks through delivery of regular reports and communication
- Build good relationships with clients while being a further point of communication for clients over email, telephone and in person
- Analyse competitor activity and investigate trend research to increase awareness of client markets
- Collaborate with other services including SEO, Analytics and Affiliate Marketing, to exceed client goals through a focused, multi channel approach
- Support Silverbean’s own marketing and new business development teams with case studies, blog posts and pitch materials.
What we would be looking at from you;
- Language : You will be fluent in German and will confidently have the ability to converse with clients and affiliates.
- Creative: You will be able to compose creative ways to increase brand awareness and build brilliant relationships.
- Organised: You’ll be confident in managing a busy workload, overseeing complex and multi-service projects, working to deadlines and prioritising tasks to keep on top of multiple campaigns, clients and other tasks.
- Innovative and enthusiastic: You will be willing and able to go above and beyond for your clients, challenge yourself and take risks.
- An excellent communicator: You will have the ability to adapt your communication skills depending on the audience.
The Application Process
The application process consists of an initial 30 minute telephone interview where we can get to know each other better and we’ll ask you to complete one of our personality profiling tools to find out more about your work preferences. If successful you’ll be given a role specific presentation to prepare for your second interview and asked more technical questions relating to the role.
Equal Opportunity Statement
We're an equal opportunity employer and we value diversity and inclusion, so that our workforce is representative of all the customers and clients we serve. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Disability Confident Scheme
We are a Disability Confident Employer. This means we actively encourage applicants with disabilities to apply for our roles, and we work internally to retain disabled employees. If you would like to be considered for this role under the scheme, please let us know at peopleteam@silverbean.com. Under the Equality Act 2010, a disability is defined as a physical or mental condition which has a long-term and substantial effect on your daily life.
Reasonable Adjustments
We want to support you if you need an adjustment in the recruitment process, even if you do not feel you qualify for the Disability Confident Scheme.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions or mental ill health. Examples include dyslexia, epilepsy, Autism, chronic fatigue, diabetes, or schizophrenia.
Some of the adjustments we can offer are:
- application or interview help
- a time of day that works for you
- extra time
- advice about assistive technology
Don’t meet every requirement?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet all criteria. We're committed to building a diverse and inclusive workplace where everyone can be their best. We encourage anyone who feels they meet at least 80% of the criteria listed in the advert.
