The mission of the End User Services organization is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.
About the role
We have an exciting opportunity for an IT Intern wishing to take on an 11-month placement, commencing on 1st September 2025 to join the End User Services Desktop Support team in Springtown.
You will
- Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops.
- Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community.
- Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment.
- Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment.
- Gain a general understanding of the Active Directory environment.
- Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
- Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
- Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow.
- Gain experience with Microsoft SCCM/MECM.
About you
- You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of tickets, problems, or suggestions.
- You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems.
- You have experience using critical thinking skills to identify and resolve technical issues.
- You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems.
- You have a general understanding of computer hardware and software troubleshooting and issue resolution.
- Knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS.
Your experience includes
- Previous experience in a customer facing job role (not necessarily in an IT environment)
- You will currently be studying a bachelor’s degree in computer science/IT/Software Engineering related degree programme.
- Hands-on experience in Information Technology solutions and services.
Completed applications should be submitted no later than midnight on Sunday, 19th January 2025.
This is a Full-Time position working 39 hours per week, on-site working. The placement dates are: Starting on Monday, 1st September 2025 and finishing Friday, 21st August 2026
*Please note that you must be eligible to live and work in the UK. without the requirement to be sponsored by Seagate.
Please demonstrate on your Cover Letter or CV how you meet the criteria set out in the job description identified above.
At Seagate we are committed to building a diverse, inclusive, and authentic workplace. To see all vacancies that Seagate has available, please sign up - Register your interest in career updates with our Talent Network and to be considered for future opportunities.
Seagate Technology is committed to equal opportunity in employment and welcomes applications from all sections of the community irrespective of sex, marital status, religious affiliation, age, disability or ethnic origin. The Company specifically welcomes applications from the protestant community who are currently underrepresented in this job category. All applications will be considered strictly on the basis of merit.
