Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
Mission and responsibilities
- Perform investigations on issues found at customer site
- Advise customers on best practices, new services, and upgrade opportunities
- Submit Opportunity Detected during his interventions
- Support Schneider equipment including but not limited to: electrical switchgear, transformers, Drives, etc
- Leads or contributes to small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
- Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements.
- Perform basic audits of customers’ electrical systems and equipment.
- Create technical reports for customer issue
- Document all required information for each site (technical report)
- Investigate remotely the origin of the breakdown and submit fixes
- Provide daily and accurate time and expense for each customer intervention
- Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
- Develop innovative solutions to more complex technical problems that arise during start-up.
- Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
- Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
- Is in permanent relation with his planner/coordinator for smooth execution of his intervention
- Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue
Skills and attributes
- Good communications skills with a proficiency in English (written and verbal)
- Professional attitude for working directly with customers
- ECS card from JIB
- CCNSG safety passport from ECITB
- SF6 awareness
Education
- HNC or equivalent
- Engineering experience
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”
What we offer you
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
