Customer Experience Placement 2025

Imagine working for a company that is passionate about its people…

At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.

We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.

Think you’ve got what it takes? Join us, and discover your potential.

Role and Responsibilities

What will this role involve?

Samsung is much more than just great innovative products, it’s about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them.  The Customer Experience team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street.  From capturing

customer’s imaginations to fulfilling their expectations and genuinely

connecting with them, you'll have the opportunity to see everything about the Customer Experience.

Roles may include

• Business Engagement
• Change and Transformation
• Product Support

What do we need for this role?

• Experience of and enthusiasm for customer service and customer experience
• Deep understanding and enthusiasm for communications across all digital channels
• Good written English with accurate spelling and grammar
• An ability to empathise with our customers.
• Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
• Willing and able to build relationships with people at all levels and across multiple departments
• Ability to represent Samsung in relationships with suppliers and partners
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment
• Highly organised, ability to work under pressure and to challenging timelines

Benefits of working here at Samsung include

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus Scheme
• Enhanced Company Pension contribution
• 3 x volunteering days each year
• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discounts on a wide range of Samsung products
• Access to discount shopping portal

Location, location, location

The majority our opportunities are based in Chertsey, Surrey. Our offices are located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.

Want to join us?

Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our placement opportunities this year.

Please note - You must have the right to work in the UK in order to be eligible for this placement opportunity and we will ask you to confirm this during the recruitment process.

Start date August 2025.