The Visitor Operations Team are responsible for many of Kew’s visitor facing and customer focused teams, including the Visitor Hosting Team at our entrance gates, the Visitor Information Team, and the Kew Explorer Team. The Visitor Operations Resources Coordinator is essential in ensuring that all rostering is completed in a timely fashion ensuring that all teams are well coordinated, and that leave and pay processes are handled efficiently, thus providing a stable, consistent platform for the Visitor Operations to succeed.
What we're looking for
Successful candidates will have experience working with in an administrative-type role, will be an excellent communicator (written and verbal), and will be highly proficient in Microsoft Office and IT programmes. In particular, this role involves technical skill working with Microsoft Excel on a daily basis, and requires a deeper understanding of Excel including formula management, formatting, and pivot tables, in order to work with complex rosters, staff records and pay claims.
This is a part-time role at 25 hours per week and a working pattern of five days a week (Monday to Friday), specific hours can be discussed and agreed on interview.
This role is based at Kew with the option of regular home working, subject to operational requirements.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
What we offer
The salary for this position is £28,550 per annum (pro rata) [Band B]
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.
