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  4. Cartier Floor Supervisor Selfridges
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The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

How will you make an impact? You will:

  • Assist Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets
  • Ensure the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team
  • Drive the Boutique Assistants team to optimise floor management and elevate client experience
  • Collaborate with the Cartier L&D team in order to help managers in building individual coaching plans
  • Participate in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)
  • Ensure a unique and exceptional client experience before, during and after a sale
  • Cultivate strong client relationships to develop client loyalty and his/her client portfolio
  • Ensure the implementation and adherence of all Group, Maison and boutique policies, procedures and guidelines
  • Be responsible for the availability, knowledge and use of client and sales & service tools
  • Assist with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)

How will you experience success with us? You will be:

  • Working within a diverse and multicultural team, you can collaborate and support effectively through strong interpersonal and communication skills
  • You will have a true client centric approach, ensuring this mentality is carried through all aspects of your role
  • Preferably have previous experience in management/leadership
  • Preferably have experience working in a watch/jewellery background
  • Demonstrate your ability to prioritise in a high traffic environment and work under pressure. You will be reliable and flexible, accurate, organised and efficient
  • Have previous luxury experience, including experience in dealing with sophisticated clientele, demonstrate immaculate personal presentation, be polite and patient with excellent attention to detail, strong solution-driver, highly client-focused
  • Knowledge of SAP

Your journey with us:

  • Initial call with Richemont Talent Team
  • Interview with the Hiring Manager
  • Interview with the HRBP