Portaltech Reply is the Reply Group company, partner of SAP, that provides Customer Experience solutions. Portaltech Reply is a combination of eCommerce Omnichannel knowledge and outstanding technical expertise, that allows to work with clients on their eCommerce and digital retail strategies, operations and technologies, and develops world-class eCommerce solutions.
Since 2000 Portaltech Reply has consolidated its position within the eCommerce SIs ecosystem and, after becoming a hybris partner in 2007, has been accredited as one of the worldwide hybris' leading solution partners, holding a Platinum Elite Status and being named hybris Global Partner of the Year 2012, 2011 and 2009.
Selected by SAP Hybris in 2015, Portaltech has been working with SAP core engineering team to develop and enhance product features such as the Travel Accelerator.
With offices in London, Milan, Munich, Minsk and Chicago, Portaltech Reply has been helping customers worldwide, successfully designing and implementing over 50 eCommerce solutions for leading retailers, brands and B2Bs.
Role overview
The Marketing, Social, and Content Manager will oversee the company’s marketing campaigns both internally and externally and play a key role in communicating the organization's marketing message.
This position will be responsible for developing engaging content for the company’s social media presence, keeping social media channels updated, and seeking new ways to connect with audiences.
Responsibilities
- Design and implement comprehensive marketing strategies to create awareness of the company’s business activities.
- Supervise the team’s content creation and provide guidance and feedback.
- Manage social media marketing campaigns and day-to-day activities.
- Develop relevant content topics to reach the company’s target customers.
- Engage in regular monitoring and analysis of online activities and conversations around the brand, industry trends, and customer feedback across all platforms. This includes:
- Tracking, measuring, and analyzing all social media metrics to understand the effectiveness of the strategies employed and to optimize future campaigns.
- Responding promptly and professionally to customer inquiries, comments, and complaints to maintain a positive community and add value to the user’s experience.
About the candidate
- A good grasp of Excel and strong analytical skills to analyse data sets into meaningful actions
- Experience managing and optimising paid search or paid social campaigns working towards your clients' goals on a DR or performance basis
- Comfortable with full account builds, restructures and audits according to best practice
- Experience running non-paid search campaigns and Adserver Tracking
- Exposure to working with product feeds and Shopping campaigns
- Any experience with direct client exposure
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
