We are looking for an experienced Workplace IT Support Analyst to join and support our dynamic IT Team. This role will play a key role in supporting and maintaining our IT infrastructure, whilst helping our end-users work seamlessly. Working alongside a team of skilled technical support analysts, you will be collaborating with third-party partners and supporting our colleagues and departments at Reiss.
This role is based in both our Oxford Street offices, with the occasional travel to our stores.
Who you are
- Possess a resilient and focused mindset, with the ability to meet deadlines and manage a fast-paced support desk environment.
- Brilliant interpersonal skills and capable of building strong relationships with end-users, understanding their needs.
- High attention to detail and able to identify potential issues to proactively and help implement solutions to improve IT systems.
- Knowledgeable about recent advancements in technology and keeping up to date with changes, to continually enhance our IT support.
- Proficient in using Office 365, Mac OS X 12+ and Windows 10/11.
- A strong understanding in using; Windows Server Administration, Active Directory, Infrastructure Monitoring Tools, Multi-Factor Authentication, Apple Mobile Technologies and MDM solutions.
What you’ll be doing
- Deliver exceptional support and technical solutions for end-user issues, helping employees resolve hardware and software challenges efficiently.
- Fulfil support requests and ensure timely issue resolution.
- Update and maintain service documentation.
- Provide technical support and solutions to users across all business functions.
- Collaborate with senior staff to troubleshoot complex issues and assist with on-site support and equipment installations as needed.
What we’ll do for you
- Provide you with a competitive salary.
- Company pension.
- Generous employee discount.
- Company bonus scheme.
- Health & Wellbeing perks.
- Plus many more.
If you want to start your story at Reiss as our Workplace IT Support Analyst, don’t miss out - apply now!
