As our Business Applications Support Analyst, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross-function applications. You will support and maintain the integrations between applications, supporting with external third-party systems such as EDI and other integration methods.
This role requires flexibility to work in a varied shift pattern, with earlier starts, later finishes, and weekend work as agreed by a rota. Out of Hours ad-hoc work can be required.
Who you are
- Strong and current experience of working in retail IT business systems support with a good understanding of support considerations for a multi-channel highly integrated retail business.
- Proficiency in supporting Microsoft Dynamics 365 Business Central is essential.
- Prior knowledge and understanding of supporting Retail, Merchandising, Finance and Warehouse solutions is highly advantageous.
- Comfortable working as part of a team, utilising support methodologies and support management tools to provide exceptional business user support.
- Good all round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications, including PowerPoint and Visio.
- Previous exposure to working with SaaS solutions, API integrations and data handling, manipulation and correction is essential.
- Exposure to Google Big Query and other data reporting systems is highly desirable.
- Very organised with strong attention to detail, and great verbal and written communication skills, meeting both technical and end user needs.
What you’ll be doing
- Provide proactive and reactive support ensuring application behaviour is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
- Complete daily checks and monitoring, investigating, and resolving any exceptional behavior in a timely manner or hand off to the relevant internal or external party.
- Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
- Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required.
- Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
- Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
- Delivery of newness of small change to support business growth (less than three days project work).
- Work to the existing standards and processes in place within Business Applications Support and IT policies.
- Ensure application support functions adhere to Reiss standards including change management, environmental and security controls, and testing strategies.
What we’ll do for you
- Provide you with a competitive salary.
- Company pension.
- Generous employee discount.
- Company bonus scheme.
- Health & Wellbeing perks.
- Plus many more.
If you want to start your story at Reiss as our Business Applications Support Analyst, don’t miss out - apply now!
