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Operate is the fastest-growing area of our business and supports the delivery of a range of client programmes across a variety of regulated market sectors. We deliver our client work from a range of locations, providing our clients with cost-effective delivery, access to subject matter expertise and operational excellence disciplines. We work with everyone from banks and insurers to oil and gas companies, pharmaceutical businesses, telecommunications companies and local governments. Operate delivers large operational and managed service solutions in one place. It’s aimed at supporting clients with regulatory, risk and compliance requirements.
We bring together regulatory insight from our subject matter experts from across the firm, and combine that with highly skilled operational staff and innovative technology, to solve these complex operational problems.
We drive an exceptional employee experience that’s “people-focused”. Our supported team structures, working patterns and technology, create an operating model and workforce that’s fit for the future.
Compliance Testing
Our Compliance Testing team works with global clients to test and monitor compliance across a wide range of regulatory, technology and operational risk areas. Our team supports many of the firm’s leading clients, largely within the banking and financial services sector, on a wide range of global and complex audit engagements. Our Compliance Testing Team focuses on Assurance Controls Testing, Compliance Testing & Monitoring, Technology Risk Compliance and Regulatory Compliance, providing specialist process and controls support to all business units across our UK firm. Compliance Testing provides specialist knowledge and expertise to help our global clients manage multiple projects, implementing and delivering solutions, in a fast paced and dynamic environment.
Customer Management
Operate’s customer management team help our clients deal with complaints, as well as run remediation programmes where we put right what’s gone wrong. Whether in response to a regulator’s instructions, or because of high volumes of complaints, our redress teams are often quickly deployed to deal with financial services scenarios.
Business Operations
Business Operations provides a range of services to the wider PwC firm worldwide and to our clients. Through the provision of immigration support and employee screening services, our team make sure our clients can onboard their employees and comply with immigration rules quickly.
Contract Solutions
When regulations or the market changes, organisations sometimes need to update the contracts they hold. Operate’s Contract Solutions team combines technology and regulatory expertise to help our clients ‘repaper’.
Financial Crime and Customer onboarding
Our customer onboarding and lifecycle team ensure that our customers comply with Anti-Money Laundering regulations. This includes during the onboarding process and when regulations have changed meaning that banks have to undertake checks on current customers.
Technology Solutions
Our Technology Solutions team is made up of experienced IT project managers, developers and testers who help implement large technology change programmes.
Enablement
Enablement is an operations function dedicated to the smooth running of Operate. We are responsible for making sure we’ve the right number of people with the right skills to support our client projects. We focus on ways to provide a consistent, positive experience to our Operate team members by organising events, sharing news, creating opportunities for people to connect and learn more about the business. We do all this while also taking action to make sure we remain commercially focussed and mitigate our risks.
OpTech
OpTech is a multidisciplinary technology team within Operate dedicated to delivering and managing solutions across all lines of service. Our focus is on solving your problems, using specialist technologies such as automation, artificial intelligence and data analytics to create efficiencies and drive revenue growth within your business unit.
What you’ll do
Life at Operate is fast-paced and client-focused. It is also highly rewarding, giving you the chance to work with some of the biggest global brands and develop yourself through our unique skills academy. If you’re a natural problem solver, capable of using your judgement to help our clients stay on the right side of regulation. You’ll: Experience working on-site at our clients’ offices or at a PwC location performing operational and implementation activities Support clients to navigate complex operational and regulatory activities Undergo continuous development through the Skills Academy at Operate.
Programme
These eleven-month placements are for students who need to complete a placement as part of their degree. You could leave with a graduate job offer to fast track into a second year role upon graduation. You’ll work alongside graduate trainees and experienced professionals on live and interesting client projects. So you’ll get a good insight into working life at PwC.
What you’ll need
You’ll need to be on course for a 2.1 degree or above in any subject. We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study
You'll need to be a second year undergraduate university student on a four-year degree expecting to do a work placement in your third year
When to apply
Although there is no application deadline, each year we have only a small number of roles available. We therefore advise applying early, but please be prepared for a short wait in processing your application at each stage of our process while we consider your application alongside others.
Diversity
Valuing Difference. Driving Inclusion
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements.
