This is a new exciting opportunity to join the Polo Delegated Authority Practice, a growing department within Polo Commercial Insurance Services. Our Delegated Authority team offers specialist support to Lloyd’s and non-Lloyd’s clients through the provision of services, audit and consulting.
The Delegated Authority Analyst will have exposure across the end-to-end delegated authority lifecycle along with client duties and collaboration with other Polo teams, including the Claims Practice.
This role is a great opportunity for those interested in joining an inclusive and well-respected organisation and could be suited to a graduate with a keen interest to start their career within the insurance market and Lloyd’s, or applicants looking to further their insurance career. Please note regular travel to the London Office will be required.
We are a people-centric culture of togetherness, empowerment and involvement. It is our team that makes PoloWorks.
Key responsibilities
- Co-ordinating Coverholder and Delegated Claim Administrator due diligence, ensuring that all files are complete and up to date.
- Assisting with the co-ordination of external audits and managing the process through to closure of audit findings.
- Liaising with insurers, Coverholders, audit firms and brokers to ensure that approvals and renewals are processed in line with SLAs.
- The preparation of renewal slips and endorsements.
- Production of reports and meeting packs.
- Reviewing reports and chasing of outstanding queries.
- Assisting with client proposals.
- Ensuring all activities are completed in line with client expectations, regulatory requirements and best practices.
Skills, knowledge and expertise
- An entry level understanding of delegated authority or Lloyd’s requirements.
- System savvy, preferably with knowledge of market systems including Atlas, DCOM, DAM, DDM, Crystal and Risk Locator.
- Attention to detail, excellent due diligence, and investigative skills.
- Strong analytical, written and communication skills.
- Excellent organisation and time management skills.
- Strong interpersonal skills with the ability to communicate effectively with individuals at all levels of the business in a confident and professional manner.
- Commitment to complete the Chartered Insurance Institute exams to a minimum of Certificate level.
- Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focussed- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
As well as a competitive salary, discretionary annual bonus, and 23 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
As part of PoloWorks induction programme, all new employees will be office based for the first 2 months whilst they settle into their new role and gain full advantage of the training programme provided.
Who are PoloWorks?
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.
As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.
Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.
With offices located in both London and Cheltenham, PoloWorks is poised for ambitious growth, presenting thrilling opportunities for those who join us on the next phase of our journey. By becoming part of our team, successful candidates will be joining a business recognized as a Great Place to Work Certified organisation, and honored with awards for Best Workplaces for Women and Best Workplaces in Financial Services and Insurance.
It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
About Poloworks
The leading provider of UK support services to the insurance market. From our UK based centres in Cheltenham and London, we provide essential services to businesses operating in the Lloyd’s and companies markets.
Our team of qualified insurance and business experts are flexible and responsive, so we can help you make the most of new opportunities and tackle business challenges as they occur.
