Is driving revenue growth through insight Your Thing’?
We are looking for a dynamic and insightful person to join our Customer & Commercial team, as a Revenue Management Analyst. If you’re driven by challenges, passionate about data, and eager to make a tangible impact on Northern and our customers, then this role is for you.
The role
Our Revenue Management team are responsible for setting the price and availability of all Advance Purchase tickets on the Northern network. As the Revenue Management Analyst, you’ll leverage customer demand to optimise yield and load factor of train services in our Revenue Management System. You will take the initiative to trial new strategies and collaborate across teams to offer a better customer proposition.
This role demands a blend of analytical expertise, commercial awareness and collaboration, all geared towards optimising revenue performance and bringing our strategic revenue management strategy to life.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities
The Revenue Management Analyst role is dynamic, requiring someone that can utilise data and insight which they conclude with actions that will deliver optimised performance. Here are a look at some of the key activities involved with the role:
- Use the Revenue Management System to set up and manage portfolios of trains accounting for passenger loadings, revenue and competition
- Closely collaborate with teams across the business such as Capacity Insight, Events & Planning, Marketing and Customer Experience to deliver improved results for Northern
- Provide analysis to support initiatives that will help achieve and exceed the business plan
- Propose actions that will benefit Northern by mitigating crowding and capitalising on opportunities
- Work with suppliers to improve and develop Revenue Management Systems and Policies
- Ensure the timely & effective delivery of KPI reports to the Commercial Development Team and wider business
- Develop and maintain expert knowledge of your portfolios becoming a key point of contact for their commercial development
About you
You will be able to think strategically and possess a combination of analytical and collaborative skills. You will be comfortable in navigating data sets, drawing meaningful conclusions and translating this into strategic actions that you implement yourself or as part of a team. Your communication skills with be effective as demonstrated by your ability to liaise with both internal and external stakeholders supporting development of commercial awareness.
We’re also looking for the following:
Essential
- Strong analytical skills and great attention to detail
- Excellent communication and influencing skills
- Strong collaborating skills with the ability to work both independently and as part of a team.
- Proactivity and drive to identify and implement new opportunities
Desirable
- Degree in Business, Mathematical, Scientific or Transport discipline
- Previous Revenue Management Experience
- Experience using Business Intelligence tools such as Tableau/Alteryx
- Knowledge of the rail industry
Our benefits
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more
- Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year
About Northern
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
