Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment and helpdesk support.
What you will be doing?
As part of the Energy Bureau team, you will provide support for information management, tenant billing, utility off charging, validation, query resolution, analysis and reporting.
As part of this this role you will need to demonstrate that you can use your own initiative to come to a resolution to issues that may arise.
Competence in the use of Microsoft Excel including the creation and use of VBA macros
Main Responsibilities
- Undertake the validation of utility (electricity, gas and water) invoices, and the management of supplier bill queries
- Create and maintain tenant billing records and invoices
- Raise purchase orders and ensure prompt payment of invoices to suppliers
- Generate bills for external customers which receive utility supplies from Network Rail through the off-charging process
- Resolve queries from customers, both internal and external to Network Rail
- Upload data and documents and make changes to the Energy Link database
- Undertake the monitoring, measuring, analysis and reporting of energy usage
- Support the development and continuous improvement of processes and services
For this role you need to live within 75/90 minutes of The Quadrant in Milton Keynes.
The ideal candidate
- Experience of dealing with customers effectively
- Experience in the use of Microsoft Excel including the creation and use of VBA macros
- Knowledge of invoice creation and experience of the utility industry.
- Good communication and analytical skills, with proven ability to present information effectively and appropriately.
- Experience of extracting information and reporting from multiple sources, including databases.
What could set you apart
- A degree or equivalent
- Previous experience in utilities management, accounts payable and financial processes
- Creation of Standard Operating Procedures (SOPs)
- Experience with Systems Link/Energy Manager
