As part of the Payments development programme, you’ll develop skills in different work situations, contributing to the development and improvement of processes, products and services in your department.
Over the course of the 2 years, you’ll rotate around the Payments function, spending time within our Payments teams across our Service Management and Delivery teams and our Strategy & Performance teams. This will also include the option to study for a Level 3 Apprenticeship in Data & Insights for Business Solutions. You will build your skills and knowledge throughout your time in Payments, gaining experience that will prepare you for a Service Management Analyst role or similar and help propel your career within Nationwide.
We’ll need you to build rewarding relationships across the organisation and externally to understand customer needs, resolve problems and support the delivery of the Society blueprint.
You’ll also attend development workshops and complete any set qualifications and training aligned to achieve your best.
Payments is a cornerstone of Nationwide, enabling our customers anywhere in the world to move money safely and securely 24x7 using our various payment services to meet their ever-changing demands and behaviours. Whether it is enabling a customer to move into their first home, transferring money to their children, buying their coffee, paying for transport on the way to work or paying for their weekly food shop, these are the interactions our customers have with us each day.
Our vision is to become central to our customers’ everyday lives by providing simple, easy to use, secure services for making payments. We’re a unique team in that we work with so many areas of Nationwide. The size and scale of Nationwide means that we can influence business strategy, product offerings, digital channels and distribution - giving us exposure to all stakeholders across the full lifecycle of transactions.
The Payments industry is evolving every day and our presence matches our ambition, to be at the forefront of developments and seek the best value for our customers.
Location
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, based at our Swindon office. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
On the Payments programme, you’ll develop towards the role of a Service Management Analyst over a 2-year period gaining the knowledge, skills and network our Payments function requires.
The programme journey consists of three eight-month placements that will give you experience covering the whole Payments journey - including exposure to: Industry and Regulation; Strategy; and Services such as Electronic Payments and Cards.
Industry and Strategy team
You’ll gain experience on how the Payments industry works – with exposure to the Authorities and Regulators. You will be involved with looking at opportunities to further develop our services to respond to evolving customer and regulator demands, whilst also contributing to our future payment strategy - shaping and developing how payments will work in the future.
Business Management team
If data appeals to you, you’ll enjoy time with the Business Management team, who play a critical role in producing forecasts and management information- offering invaluable insight to our payment services, product, and change teams, and well as delivering critical regulatory and performance reporting that is used across the business.
Service team
You’ll get experience in the day-to-day running of a payments service. You will gain insight into supplier engagement and management, ensuring that our payment services are available to our customers 24x7. You will build knowledge in the end-to-end payment journey of Cards Authorisation & Authentication, Digital Payments, Card Token Management, Cheques, Faster Payments, Scheduled Payments and High Value and International Payments and be exposed to high-level incidents and continual change development aspects relating to these services.
There are also opportunities to oversee the technical aspects of Payments processing within Operational Teams and get involved in smaller independent projects which contribute towards a wider impact within the business.
Your communication skills, ability to build strong and trusted working relationships, and passion for delivering great service for our customers, will be invaluable in advising stakeholders, both internally and externally, on the best course of action. The role will also include looking at opportunities to improve our existing services in response to our ever-changing customer behaviours, whilst also delivering our future payment strategy. To support your journey to become a Service Management Analyst you’ll have the opportunity to obtain a Level 3 Apprenticeship in Data & Insights for Business Solutions.
You’ll gain access to a bespoke 18-month learning journey to develop core business skills that complement role-specific development and you’ll meet and work alongside a range of diverse like-minded individuals from across the organisation.
About you
Dare more. Develop more. Deliver more.
• Bold in living our Customer First behaviours, you are innovative and have a growth mindset.
• Development is something you expect and embrace.
• You push for high performance – from yourself and those around you.
• You have a high standard of numerical, written, and verbal communication skills.
• You’ll have the ability to analyse and problem solve to identify challenges and propose solutions.
• Through research and experience, you’ll have commercial awareness of Nationwide Building Society and the Financial Services industry.
Entry requirements:
Whether you’re a recent graduate, contemplating a career change, or are already working in Payments but seeking your next challenge, our Payments development programme paves the way for a rewarding career in Payments.
In order to be eligible to apply for the apprenticeship as part of this role you must meet the following criteria:
- Have right to work in the UK
- Have been living in the UK or EEA countries for the last 3 years
- Have two GCSEs at A-C/grade 9-4 (or equivalent) in Maths and English Language
In addition, we will also be looking for:
- Great communication skills.
- The ability to plan and deliver work with attention to detail.
- A curious mind that wants to get to the bottom of things.
- Motivation to learn and develop.
- Determination and drive to make a difference.
Nationwide will support your studies with time off work for your Apprenticeship studies and exams. To be successful you will also need to dedicate a significant amount of your own time for self-study, revision, and exam practice.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
As well as a permanent contract and a competitive starting salary (£32,500pa), as a valued member of the team we offer you:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday
What makes us different
Uniquely Nationwide
At Nationwide, we're making banking fairer, more rewarding and for the good of society. Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference.
You'll feel that difference when you join our Early Careers programmes. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.
