Are you interested in a career in Change? Do you drive your own learning and are you logical in your thinking? Our 18-month Change Development Programme (CDP) will give you the training and experience you need to build a successful career within Change.
At Nationwide we put our customer at the centre of every decision we make as a business. Every role, no matter what it’s doing, is customer focused as they rely on our systems being up and running 24/7. We spend over £500m each year introducing new products and services, simplifying our IT infrastructure, complying with new legislation and regulations, and developing innovative new technology.
As a member led organisation, this means delivering change that meets our customers’ needs and delivering an excellent experience.
We’re also no strangers to innovation having been the first in the UK to launch an internet bank, joint first with Apple pay and implementing leading-edge Cisco technology in our branches. This, coupled, with our advancements in agile ways of working and a refreshed Change Delivery operating model, makes it a very exciting time to start working at Nationwide.
Our Chief Operating Office (COO) function, where the Change Development Programme sits, is more than IT – it's the engine that drives Nationwide’s transformation into a modern mutual. COO delivers:
- Nationwide’s Strategy and Blueprint through our strategic investment portfolio, which includes improving the resilience of our systems, introducing new technology, and enhancing customer experience.
- The IT capability for the Society – both customer and colleague facing.
- Almost half of Nationwide's operational costs, ensuring efficiency and quality across a wide range of customer and colleague services, including our facilities and buildings, payments, and production of customer letters.
- The data strategy for Nationwide.
- Our Tech Strategy – simplifying our IT application estate, and improving the digital experience for customers.
Location
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, based at our Swindon office.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
Over the course of an 18-month programme you will experience a range of change initiatives spanning different strategic themes and varying in size, scale, and complexity. You will be exposed to a range of delivery methodologies and concepts, and you will benefit from a wide range of learning and development opportunities and industry wide (Business Analyst & Project Manager) qualifications.
Our Change Development Programme will have two intakes, 12th May 2025, and 1st September 2025. You’ll be asked to select which intake and role interests you the most when applying.
We have opportunities for you as a Business Analyst or a Project Manager.
As a Business Analyst, you will play an essential role in identifying and delivering change that drives positive and demonstrable value to our customers and colleagues across the Society. You will be responsible for bridging the gap between our stakeholders and technical experts, creating positive change. In this role you will:
- Assess business opportunities, identifying and enabling prioritisation of valuable change from strategies and roadmaps.
- Define the scope and deliverables of initiatives, ensuring a common understanding across operations and change teams.
- Work across the change lifecycle to provide best-in-class solutions to support the delivery flow of change programmes and initiatives using Nationwide tools, guardrails, patterns, methods, and controls.
- Ensure traceability of the delivery of value and enable the embedding of business change.
As a Project Manager, you will be responsible for the performance of the team delivering change initiatives. The key to your success will be your prioritisation, planning and decision-making abilities. In this role, you will:
- Help to motivate change teams and encourage collaboration amongst colleagues.
- Identify risks, assumptions, issues, and dependencies (RAID) within a project and develop solutions to these problems.
- Plan & deliver using the most appropriate change methodology and have the ability to recognise when something does not work.
- Facilitate meetings with our stakeholders and technical experts and ensure there is clear communication and continuous improvement.
About you
Dare more. Develop more. Deliver more.
- Bold in living our Customer First behaviours, you are innovative and have a growth mindset.
- Development is something you expect and embrace.
- You push for high performance – from yourself and those around you.
- You have a high standard of numerical, written, and verbal communication skills.
- You’ll have the ability to analyse and problem solve to identify challenges and propose solutions.
- Through research and experience, you’ll have commercial awareness of Nationwide Building Society and the Financial Services industry.
Entry requirements
We’re seeking individuals who want to develop a career in Change and have the passion and determination to grow and learn. We’re more interested in your ability to shape your own career, your openness to learn and your ability to think logically over your education or background, so you could be a recent graduate or someone considering a career change.
Ideally you will
- Demonstrate an interest and passion to develop your own career.
- Have the ability to pay attention to detail while understanding the bigger picture.
- Be a natural problem solver with a positive, tenacious and solution focused mindset.
- Have the ability to build and maintain strong working relationships and have the resilience to adapt to change.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
- 25 days holiday.
What makes us different
Uniquely Nationwide.
At Nationwide, we're making banking fairer, more rewarding and for the good of society. Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference.
You'll feel that difference when you join our Early Careers programmes. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.
