CRM Assistant 2025

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

The role

N Brown are recruiting a CRM Assistant into our team! We are looking for someone with ambition, who is self-motivated to learn new things and can swiftly adapt to the fast-paced world of retail!

Working in a fast-paced customer centric team, you’ll support a performance focused CRM strategy to engage and encourage customers to respond and convert, driving loyalty, profitability, and lifetime value.

We’re looking for someone who can

• You’ll support the end-to-end process of creation and deployment of targeted and personalised ECRM campaigns (Email, App Push and Paper) to achieve the commercial targets.
• Working within the team to support the development and growth of the customer base, play a contributing role in the creation of weekly, monthly & seasonal plans and objectives to maximise response.
• You’ll utilise customer segmentation to deliver targeted customer programmes driving profitable performance.
• You’ll produce weekly results and analysis, supplying recommendations for future actions.
• Working in collaboration with colleagues in other departments to ensure the commercial objectives are met effectively, efficiently, on time and within budget.

What skills and experience will you bring

• You’ll be self-motivated, enthusiastic, eager to learn with a knowledge of CRM
• You’ll have experience of working in a complex and fast paced environment, or marketing or other relevant degree desirable
• Microsoft suites and experience with CRM tools and systems desirable

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Our promise to you

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!